Freshbet Casino - The player's deposit was not credited.

This is a shame, on April 28 I made a deposit of 10.93 euros, as of today June 9, 2023, almost a month and a half, I still do not have my money, it is a real shame, I sent a capture of the income by mastercard, bank movements, And I still don't have my money in the account, but if I subtracted from my bank, they don't even answer emails, and the chat response from day 1 is the same as what they are checking, seriously? Where in Jupiter? It's a shame and a scam, if they do that for a deposit, how to make a withdrawal, unfortunate, I want my money and close this house, this has never happened to me and I have played in more than 30 betting houses

Dear Asensio1982,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

It's a shame, this had never happened to me playing for years and many pages, it's been months and a half and I'm tired, because they have charged me that money and I have shown it with bank movements and income captures, scammers

Hello Asensio1982,

When exactly did you forward them the bank statement which proves that the payment has been made? Did you receive any kind of respond from the casino since you forwarded the document?

Is it possible to send the communication between you and the casino to nikolas.b@casino.guru?

Dear Asensio1982,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.