Hello,
I would like to request of your help to assist me in speeding up the investigation process.
I have been informed that my account is under investigation which will prolongue up to 6 months.
I have complied with everything that Freshbet has asked me for, have sent them all the verification documents and videos that they have requested, and they were approved on their side.
I suspect that they have started to investigate my account after I won big in a slot. And by reading most of the complaints, I can see that in most of the cases people's accounts were under investigation only due to suspicious betting, whilst I only won in Slots.
Please assist me in this case. The summ of money that I am writing about is 3305.20 USD.
They are completely ignoring my requests to give me an insight on what is happening with my account and have stopped replying to my emails.
Hello,
I would like to request of your help to assist me in speeding up the investigation process.
I have been informed that my account is under investigation which will prolongue up to 6 months.
I have complied with everything that Freshbet has asked me for, have sent them all the verification documents and videos that they have requested, and they were approved on their side.
I suspect that they have started to investigate my account after I won big in a slot. And by reading most of the complaints, I can see that in most of the cases people's accounts were under investigation only due to suspicious betting, whilst I only won in Slots.
Please assist me in this case. The summ of money that I am writing about is 3305.20 USD.
They are completely ignoring my requests to give me an insight on what is happening with my account and have stopped replying to my emails.