The player from Greece requests a permanent closure of their casino account due to repeated issues with temporary closures that allow reactivation, leading to financial losses. They seek assistance in ensuring that their account is permanently closed.
RoboCat Casino - Player's account is not permanently closed.
Amount: ??
RoboCat Casino
Safety Index:HighSafety Index
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8.9
RoboCat Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
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Waiting for Casino Guru to reply
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Case summary
4 days ago
Public
Public
1 week ago
Translation
Good evening.
I have a serious issue with this casino. I have repeatedly requested PERMANENT CLOSURE of my account with this exclusion without being able to have any access and they artificially refuse it, as my account is closed for a few days and then I can reactivate it, resulting in me losing a lot of money. Since I learned about this particular casino from your website, I would like to please help me with my request to PERMANENTLY close my account, not temporarily.
Thanks
Automatic translation:
Public
Public
6 days ago
Dear Leoziniopas,
Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:
Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.
On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).
Could you please specify the reason for closing your account? Please forward me the account closure requests that you sent to the casino. My email address is kristina.s@casino.guru.
Thank you very much in advance.
Best regards,
Kristina
Public
Public
6 days ago
Translation
Good morning.
I have requested dozens of times to close my account and permanently block it because I have lost a large amount of money in recent months. I can't control it, I find the strength to request closure and permanent blocking of my account but the casino only closes it, resulting in me coming back all the time.
I have thought about seeking legal protection from my lawyer, but I wanted to contact you first and then if there is no exclusion, I will proceed legally, losing it at the casino, what should I give to the lawyer... I am sending you what you requested by email. Thank you
Automatic translation:
Casino Guru is examining the case
