BetODDS Casino - Player’s account has been closed with delayed withdrawal.

Hello, I want to complain about the casino betodds.ag. I have been their user for many years and there have been no problems so far. Almost two months ago I requested a withdrawal of 1000 dollars, but I never received it. In those two months I contacted them several times and they assured me that I would get my money. Then they closed my account and when I contacted them they promised that someone would contact me to agree on the payment method. Since no one contacted me for 7 days, worried about my money, I contacted them, but I received a response that my account was closed and that there was nothing from the payment. Obviously they have been lying for two months. For me, that is a considerable amount and I would appreciate your help. Thanks in advance.

Dear blesotina,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hi Kristina I am focused only on sports. Of course I verified the account, I don't even know how many years ago.Did not use any bonus.

In several conversations with them, they assured me that the payment was not in question, but that as a "non-recreational" I had to wait my turn. Then they just closed my account.

Thank you for your reply, blesotina. Please understand that if you have only placed bets on sports betting and your account has been blocked, the casino may have detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified; we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.