The player's unable to close his account for unknown reason. The complaint was closed as the player stopped responding.
Fresh Casino - The player's unable to close his account.
Amount: ??
Fresh Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I want to close my account at this casino. Unfortunately, my request is not followed.
Automatic translation:
Public
Public
2 years ago
Dear Krugmann,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Fresh Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Why do you want to close your account and how did you request for it? I will be waiting for your reply patiently.
Best regards,
Nick
Public
Public
2 years ago
Translation
Good day. Please excuse the late reply. What information do you need?
I was hoping that Fresh Casino would close my account. Unfortunately this still hasn't happened. Even today, my request was not followed.
I have contacted online support several times. Unfortunately I don't get any help there. I only get replies asking me not to close my account. Unfortunately, there is no self-exclusion button.
Kind regards
F. Schulte
Automatic translation:
Public
Public
2 years ago
Can you please forward your request you sent to the casino to nikolas.b@casino.guru?
