The player from India had requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings had not been received yet. The issue was addressed by explaining the typical processing times for withdrawals and the potential causes for delays, such as KYC verification. The complaint was ultimately closed at the player's request.
Fresh Casino - Player’s withdrawal has been delayed.
Amount: 4,000 INR
Fresh Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.9
Fresh Casino has a Safety Index of 8.9, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Other
REJECTED
Case summary
5 days ago
Public
Public
6 days ago
Guru I, got free spin from teligram raffle and wagered the given times stated,
After all that I managed to take my balance to 70usd or 7000 inr .I tried withdrawal but for several of my attempt could not.
After 1day they told me In order to withdraw I will have to make deposit of same amount as it is in my account.
Guru is this the thing or not , Guru please help me.
Public
Public
6 days ago
Dear akashdeepchhetri,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
