MostBet Casino - general discussion (page 7)

Yeah but their customers support are so dumb and they know what to say same things , they just repeatedly saying same things so annoying

Waste of time to discuss on this forum

Sheer harassment.....despite sharing all possible documents they keep asking for irrelevant Bank letters.

Statement clearly shows no credit of my withdrawal.

Fake....Fraudulent Casino

What specifically is the casino telling you. Either way, the casino has 14 days to sort out KYC, so you're just getting started and I don't think it's that easy to check everything right away and between holidays. 

As far as bank letters are concerned, if the casino needs them you will have to provide them. Do you have access to such documents ? 

I say this because these are common things that players need for account verification.

However, you also have a complaint, so if nothing is resolved in the mentioned time, then our team will try to help you. 

They need this unnecessary letter from my bank, My bank said they will provide me bank statements with Stam and sign this is biggest proof that money is not credited to my account

Fine, you have it, so what is the point?

I just want to say it is quite old, however. This letter is referring to a transaction from 07.11.23

Is it, by any chance, proof of a failed deposit? That would make better sense. If you catch my meaning, how could your bank know precise transfer details in case of a missing withdrawal? To me, it makes little sense.

Can you help us a bit by sharing the latest casino demand? That would be something we can work with, I reckon.

That's the sample letter, they want this type of latter and my bank said bank statements with sign and stamp is biggest proof that money didn't credited

Sadly, we have already heard that. I'm asking for a transcript of the printscreen of some official emails. I'm sorry, but I feel this kind of information would get us further.

Try to follow my logic: If the casino wants to prove a withdrawal has not been received, I'd say you need to provide the most recent statement. Mabe the full statement - meaning: your full bank account history, not just an isolated transaction. Do you understand me, please?

Yeah I gave them full statement official bank statement, tomorrow I will give them full monthly statement with sign and stamp

Cool! I bet this is the game-changer. Keep us posted, and good luck.

i just provided them with bank statements with sign and stamp of bank manager. this is biggest proof that money never credited to my account , this my hardworking money and i plyed with mostbet because of casino guru suggestion. so now its your responsibility. please do something.

So many complaints from players for mostbet, how can you add mostbet in suggestions list and give them 9.5 stars 🌟 this is ridiculous 🙄 are you the partner in crime with them?

day 7 still didnt get anr money or any reply from mostbet no 1 fraud casino and casinoguru suggest to play with it.worse new year ever , so much frustration and sadness

In general, at first they froze me, I sent all the documents, they didn’t respond to messages for a month and still no answer, in the end today I tried to log into my account and voila, the login information was entered incorrectly, although they are correct, support doesn’t know anything , in this case, I will assume that they stole money from me and blocked my account

Does it make sense to write to their licensee and does anyone have a link to the site? I won't give them a dime.

I'm quite convinced you mistook us for the official regulator - we have no responsibility over any casino. Instead, and completely for free, we support players in need - like yourself.

I'm sorry to say that, but as was already explained, "If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you."

I suggest you keep your complaint up to date because nothing you write here on the forum gets to the complaint handler. Feel free to update your complaint now: https://casino.guru/mostbet-casino-player-s-withdrawal-has-been-delayed-7 🙏

You know we have explained our approach fairly and openly. The only thing you're doing is biting the hand, which may eventually help. Do you think this is wise?

Just accept that you need to stick with the complaint. Mind the 14-day process we informed you about. Since this time frame has not been met, in our eyes, it's too soon to investigate. Until you update your complaint with news, that would suggest otherwise. Do you catch my meaning?

Have you also noticed that many countries have a national banking holiday? I truly think you should calm yourself and stop being stupidly rude. 🙏

Be assured that:

"If the complaint is justified and we are unable to resolve it, it is closed and categorized as being 'unresolved'. This happens when the casino either does not respond to us or refuses to do what we consider to be fair in that specific situation. You will not get your desired outcome but the complaint will be saved in our system, the casino will be punished with a lower rating from us and our review of the casino will warn other players of what happened. What's more, if the casino wants to improve its rating in the future, it will be forced to address the complaint, so there is a chance that your complaint will be resolved at a later date."

(source here)

I hope you understand that the whole investigation needs to be concluded to decide whether something wrong was done. For an obvious reason, the safety index does not count unfinished complaints or unproven experiences posted on the forum. That would be truly irresponsible.

Try to be patient and cooperate through the complaint; this is what matters.

ohk i wiil wait more already 9 days finished and still waiting , i hope i will get my money. and other players also

mostbet know that what they are doing , they just sharing with players fake transaction no with no other proof that no proving nothing show me full transaction like i shown them. i hope you will be fair casino guru radka

Frankly, I fear your best shot is to try the licensing authority because, usually, we do not engage in sports betting disputes.

To find the way to do so, I suggest browsing this guide focused on the ANT Curacao license complaint process.

I'm sorry to say that we won't most likely be able to help you, but please wait for Tomas.

Since, from what I see in the complaint, your situation sounds more like a sort of technical issue, who knows? Maybe there is a way to help support you.

Why my review went in to pending

You got the explanation; read the email you got, please.

I'll make a short version for you: As soon as your complaint is open, the review is pending. Once the complaint is closed, the review will be ready for a provability check. Don't worry, please; this is a standard procedure.