MostBet Casino - general discussion (page 8)

ohk understand.

Thank you 🙏

I wrote to Curaçao Antilephone N.V. but have not received a response from them in a week

NOW WITH ANOTHER TRX NO

THIS IS OLDER

""""As per our records, your withdrawal was successfully processed and confirmed by the Betting Company with UTR: 335920929747. This indicates that the funds have been released from our system and should have been transferred to your designated bank account""".

AND NOW THEY ARE SAYING IS THIS THIS IS NEW

"""sir please contact your bank with a unique transaction number INDBN25126590630. . I'm pretty sure your issue will be resolved from your Bank end""".

So you established the complaint on authority as well, yes ? I saw that you also have it open with us and I am curious how it will turn out in the end. 

As far as the authority is concerned, it may take them a while to write it off, but if you get an answer you can certainly share it with us. 

For the time being we will have to wait. 

Hmm, it's quite strange that the UTR was different before, but since they wrote you another email, it would probably be best to check if the casino is telling the truth and go to the bank. I think that's the least you can do and I hope you will get your money. 

Could you get back to me when you know how it is ? 

bank said no money came through this utr or trx and i gave casino this bank statements with sign and stamps. and one more thing to that bot different utr has exact same date and time. fake all

Well, not very convincing!

I'm not sure whether I mentioned the complaint updates before, but for now, it would be truly good to update it: use this link to update Kristina, please.

It's better to keep her informed about the latest news.

I did it

Excellent. When you have something new you can update your complaint. 

However, for now we will have to wait for new information and how the whole situation develops. 

no reply from mostbet still

Okay, so you'll have to wait for our team to get back to you or the casino to respond to you. 

For now, there's nothing more to do. We have to be patient.

Their official mail today

Hello, Dear PATHAN SALMAN KHAN!

We apologize for the long response and for the inconvenience.

We have carefully checked the information. The withdrawal (13860 Indian Rupee) was successfully confirmed by the Betting Company ( a unique transaction numbe INDBN25126590630). 

To find out information about the lack of funds on your details, you need to contact your bank/payment system with a unique transaction number INDBN25126590630. If the bank/payment system cannot find funds using this code, you must provide a screenshot of the official response of the bank/payment system based on the results of checking the code and a bank statement (statement of operations from the payment system) from the date of withdrawal of funds to today in PDF format.

Have a nice day!

Sincerely, Mostbet social media team

sermsupport@mostbet.com

Old mail

Hello, Dear PATHAN SALMAN KHAN!



For further clarification of the circumstances, you need a letter from the bank with all signatures and seals.



You must provide an official bank letter indicating that there were no receipts of 13860 on this utr 335920929747 for the period from 25.12.2023 to today.

Unfortunately, we will not solve your problem without this document (A bank statement isn't enough.) We'll be waiting for your response.



Thank you and have a nice day

Well, it seems like every time it's a different transaction number that the casino gives you. 

However, there is probably nothing to do but to contact the bank again and work with them to find out if everything is as the casino says it is. If this is not the case, then you have a complaint and you can update Kristina with what the casino has written and what you have found out. 

Definitely let us know what you learned as well. 

I learned from bank 2 hours ago there's no transaction like that,my bank is standard chartered bank international bank and very responsible and respected bank.they are angry now that there is no such transaction on 25th December.i just sent them latest bank statement with sign and stamps of bank manager and its clearly shows there's no such transaction

Oh, I was hoping you could have better luck with the bank.

The complaint appears to be the only solid ground still present right now. I imagine it must feel horrible, but hold on. As long as the complaint is opened, it is not over. 🙏

What better luck , I have bank statement with sign and stamps its clearly shows that money never credited, what are you talking about, so much biased reply, what strong ground bank statement is strongest evidence, I don't think you are fair enough

Yes, and it also means that the issue is no closer to its end. I would not call that a stroke of luck myself. But it does not matter. Your complaint is soon to be updated.

I have no idea what makes you think we are not fair. Here on the forum, we're simply chatting about your situation. The solution comes from the complaint.

I suggest you visit the complaint tomorrow to let Kristina know there has been no luck with the payment so far.

Believe me, it is good advice.

Have a good one 🙏

yeah i will lets see what gonna happen,i hope you suggested honest casino

My question is, if I apply to an international organization to combat cybercrime, has anyone done something similar before and how did it turn out? Mostbet stole 550 Usdt from me