The player from Ukraine's account was frozen by the casino. Despite sending the required documents, he didn't receive a response for a month. $550 is withheld from the player. We rejected the complaint based on the fact the player focused soloely on sportsbetting. As we don't have insight into this sphere of gambling we referred the player to platforms that might able to help and rejected the complaint.
MostBet Casino - Player’s Casino Account Frozen and Funds Confiscated.
Amount: $550
MostBet Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Other
REJECTED
Case summary
11 months ago
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11 months ago
Translation
Initially, they froze my account. I sent everything they asked for, but in the end, they didn't respond to me for a month. Then I tried to access my account and the credentials were incorrect. Basically, they stole $550 from me. The support team is clueless and unhelpful. Finally, it all became clear to me. I would also like to write to whoever issued them a license
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11 months ago
Dear nikonlolpipi408,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with MostBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- How did you learn about your account being blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of bonuses?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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11 months ago
Translation
1) About 20 days
2) I entered my login information and it wrote to me that they were not correct, although I entered everything correctly + the password change function did not work when it works in other Mostbet accounts except mine + when I enter the wrong password they immediately tell me that the information was entered incorrectly , and when the correct icon appears and I receive a code by email, but after I enter it it turns out to be incorrect, in general they threw it and blocked the account without saying anything
3) Sports betting
4) No, only the main balance is there
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11 months ago
Thank you for your reply, nikonlolpipi408. As you might know, our forum Casino.Guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue if your only focus was on sports betting.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
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11 months ago
Translation
Before that, were any cases resolved with mostbet? I want to understand whether I have a chance to get my money back or am I just wasting my time?
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11 months ago
You can find all the complaints about the casino on our website here: https://casino.guru/mostbet-casino-review#tab=js-tab-reputation
Please understand that if you only placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into issues with any online casino and we will try our best to help.
