The player from India had requested a withdrawal prior to submitting this complaint. Unfortunately, his winnings hadn't been received yet. He accused the casino of fraud, claiming they had provided false transaction numbers. After some back and forth, he had confirmed receiving part of his winnings but lost some in the process. We had deemed the case resolved as the player received the larger portion of his winnings.
MostBet Casino - Player’s withdrawal has been delayed.
Amount: 13,860 INR
MostBet Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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Sensitive attachment
10 months ago
Dear sir/mam,
I made many withdrawal and all came in 1 or 2 hours , but this times its take more 48 hours and still didnt come ,
this the rules of casino :
If the status of the withdrawal request is 'Paid', but the money has not arrived, contact your payment system.
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10 months ago
Dear khalikmamu0,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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10 months ago
mam they doing fraud, i went there for play because of your suggestion please do something they said they have made transfer but not giving details
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9 months ago
Thank you for your reply, khalikmamu0. Please note that this is not a live chat, so there is no need to repeatedly ask for our intervention. We currently have 900 active complaints and even though we try our best, we can't reply immediately to all messages. We have 7 days to respond to each complaint and we always get back as soon as possible. Please, bear with us. Thank you for your patience and understanding.
Could you please advise when exactly you made the last successful withdrawal and how many days it took to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?
Have you accumulated your winnings with or without an active bonus?
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9 months ago
I got my money in casino account , and this is not fair they must have transferred to bank account , i lost 5000 of it,but igot withdrawal rest of money.
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9 months ago
Do I understand correctly that you wagered part of your winnings and successfully withdrew the rest? Could you please clarify how much money you received?
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9 months ago
Dear khalikmamu0,
Since based on your dispute value and the amount of winnings you lost it seems that the larger portion of the winnings has been received, we will now consider this case resolved.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
