2 years ago
If you want to discuss anything related to MostBet Casino, such as its games, bonuses, payment methods, issues with your account, responsible gambling features, or anything else, you can do so here.
Hello,
allow me to ask you a few questions regarding your issue, please:
Has your account been fully verified?
In what status your withdrawal currently is? When did you submit the withdrawal request?
Have you successfully withdrawn before? If so, did you use the same payment option?
Are you in contact with the casino, please? What is the casino's explanation?
Kindly provide more details if possible.
Alright, thanks for the info. How long time have you been waiting for the last withdrawal? When did you submit the request?
Hello, I would like to cancel my account with mostbet and is it even possible, they want me to take pictures of their documents, so I want to ask if it is safe and if I can do it
Dobrý den chtěl bych u mostbetu zrušit účet a je to vůbec možné chtějí po mě abych jim vyfotit doklady tak se chci zeptat jestli je to bezpečné a jestli to mohu provést
Good day,
May I know for what reason you want to close the account? For your understanding, responsible casinos verify the identity of a player who closes an account due to a gaming problem so that if such a player re-opens the account, they can be securely identified and prevented from playing.
By the way, this is a common procedure for verifying a player requesting a payout.
Dobrý den,
mohu vědět z jakého důvodu chcete ten účet uzavřít? Aby jste rozuměl, zodpovědná kasína si ověřují totožnost hráče, který zavírá účet kvůli problému s hraním proto, aby pokud takový hráč znovuzaloží účet, mohl být bezpečně identifikován a nebylo mu umožněno hrát.
Toto je mimochodem běžný postup při ověření hráče, který požádá o vyplacení výhry.
Hello, I just moved your post here to Mostbet Casino general discussion. In this case try to contact your payment provider which you used for a deposit. Maybe they bring more clarification. Via which way did you contact the casino please? It is not good if casino ignores your queries. Have you received any answer from them at the beginning?
I can see that we are talking about two deposits now, based on your complaint. Can you reply to Petronela regarding your bank involvement, please?
You can do so here.
It's a good idea to get your bank involved.
Well, sounds quite weird, I guess that in order to provide a proper answer, you should ask the chat operator.
If you were playing with a bonus, I would be concerned whether you're playing only allowed games, but without any bonus, well I'd ask the casino.
Maybe you found a bug, only the operator can tell fo sure. 🤔
Ha ha, your site is totally useless, as, despite so many complaints about Mostbet, you are still giving it a very good reputation.
So, the "very good reputation" refers to Mostbet's reputation for cheating or paying customers who won bets and requested a withdrawal but never got it?
To give such a nonsense rating, you must be Casino Guru or Casino Joker?
Consumercomplaints and Trustpilot are full of complaints of mostbet so what research did you do from your side?
I am going to unsubscribe from your newsletter as you are only concerned about your affiliate commissions from the casinos and nothing else, as, despite so many complaints, you are still giving the wrong rating to Mostbet of having a Very good reputation.
Who reviews you?
Hello,
have you submitted any complaints about any casino here on your site? No, hence I feel you need to express your bad feelings with such a general criticism, rather than focus on a possible solution or further explanation.
May I know what happened? What went wrong?
If you are truly interested to know more about the Mostbet rating, check out the tab called "reputation explained" this is the explanation:
Be assured that every unresolved complaint was awarded by black points - all complaints are free to browse.:
https://casino.guru/complaints/
If you decide to explain your history with the casino, we are here. If you need free help, submit your own complaint. If you are not interested in anything mentioned, well your decision.
So, allow me the same question - who reviews you and your judgment?
Do not deposit money in this house!!!! They are thieves!!! I was only presented with two withdrawal methods (photo) and I don't have any of them, everything was always by bank transfer. They said you could only withdraw with VISA and Mastercard. And I don't have any of them, they made me lose hope and patience and my money because I knew I would never see it again. As you can see in the photo, the money available is only in the top two options. Or VISA OR MASTERCARD!!!
DON'T PLAY HERE!!!!!!!
Não depositem dinheiro nesta casa!!!! Eles são ladrões!!! Só me apresentaram dois métodos de levantamento (foto) e eu nao tenho nenhum deles, sempre foi tudo por transferência bancária. Disseram que só podia levantar com VISA e mastercard. E eu nao tenho nenhum deles, fizeram me perder a esperança e paciência e o meu dinheiro pois sabia que nunca mais o ia ver. Como podem ver na foto o dinheiro disponível só está na duas opções de cima. Ou VISA OU MASTERCARD!!!
NAO JOGUEM AQUI !!!!!!!
If you like your money, don't play at this house. They are scammers and full of strategies to avoid raising money!!! They push you to the limit of patience in withdrawals and in chat.. Please DO NOT PLAY IN THIS HOUSE!!!!!!!!!!!
Se gostam do vosso dinheiro nao joguem nesta casa. Eles são burlões e cheios de estratégias para não se conseguir levantar dinheiro!!! Eles levam vocês ao limite da paciência nos levantamentos e no chat.. Por favor NÃO JOGUEM NESTA CASA!!!!!!!!!!
Do not deposit money in this house!!!! They are thieves!!! I was only presented with two withdrawal methods (photo) and I don't have any of them, everything was always by bank transfer. They said you could only withdraw with VISA and Mastercard. And I don't have any of them, they made me lose hope and patience and my money because I knew I would never see it again. As you can see in the photo, the money available is only in the top two options. Or VISA OR MASTERCARD!!!
DON'T PLAY HERE!!!!!!!
Não depositem dinheiro nesta casa!!!! Eles são ladrões!!! Só me apresentaram dois métodos de levantamento (foto) e eu nao tenho nenhum deles, sempre foi tudo por transferência bancária. Disseram que só podia levantar com VISA e mastercard. E eu nao tenho nenhum deles, fizeram me perder a esperança e paciência e o meu dinheiro pois sabia que nunca mais o ia ver. Como podem ver na foto o dinheiro disponível só está na duas opções de cima. Ou VISA OU MASTERCARD!!!
NAO JOGUEM AQUI !!!!!!!
Hi, have you tried asking the casino if it is possible to use some other method, or if they have any advice or an alternative for you to withdraw your money? How did you deposit the money ?
I don't think it is necessary to immediately label the casino as thieves, but I would recommend trying to solve this problem sensibly and with a cool head. If you react similarly, you probably won't get far, although I understand that it's not a pleasant situation.
Anyway, If nothing changes and the casino doesn't help you, by all means update us so we can try to help. For now, try to remain calm and cool.
There is some Bank options (3) to deposit from Portugal, I assume he did use one of them and for all of the 3 options, usually the withdraw method is bank transfer. And I can confirm, the casino does not offer that option!
There is no way to remain calm when we are given 30 deposit methods and 2 withdrawal methods! Visa or Mastercard only!! It's clearly a strategy to retain customers' money until they spend it, which was my case! I think they are really scammers, I don't trust this casino. I spoke several times on chat and they told me that I could only withdraw with Visa. I don't even know how that's done!! Stay away friends
Não há como manter a calma quando nos dão 30 métodos de depósito e 2 métodos para levantar! Visa ou Mastercard apenas!! É claramente uma estratégia para reter o dinheiro dos clientes ate eles o gastarem que foi o meu caso! Acho que são burlões mesmo, nao confio neste casino. Falei varias vezes no chat e disseram me que so podia levantar com Visa. Nem sei como isso se faz sequer!! Fiquem longe amigos
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2024
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.