MostBet Casino - Player’s deposit has never been credited to his casino account.

Hi i need help with my deposit i did a deposit of 750 n its been 6 days still it is not credited to me n just now i have 10700 in game somehow 4700 is gone from my game pls help me with it

Dear tsangpo9328,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Hi ya thanks but payment been through to thr account... coustomer support are just saying i pass it to payment department again'n again

I fully understand your frustration, tsangpo9328. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 21 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Ok thanks....last night i made a deposit of 600 n it also haven't come i contact support they r just saying the same thing we forward it to payment department nothing eles

Dear tsangpo9328, I strongly recommend stopping further deposits until the issue is resolved. Could you please advise if you had any successful deposits using the same payment method in this casino in the past? Have you contacted your bank already? Ideally, they should be part of the investigation too.

Yes many times i deposit n its been successfully but tht 750 n 600 is successful but haven't got in my account

I fully understand your frustration, tsangpo9328. As I mentioned earlier, it may take some time for the funds to be located and refunded back to your bank account or credited to your casino account. Therefore, I will set the timer for additional 6 days allowing to casino one full month to investigate, as it is not entirely in their hands, and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear tsangpo9328,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.