MostBet Casino - general discussion (page 6)

There is no option to reply to Mostbet.

Also issue with your review edit page, nowhere there is option for me to add my casino user id or email id but it's asking me to do so. Attached screenshot

Hi, thank you for the screenshot, it looks like you helped us to discover a technical problem which we are actively working to fix. 

However, it might not be a bad idea to try to write to the casino support and refer to your situation. Are you going to try that ? 

Hey there.

According to the latest update I got from our IT savvys, it should be working now. 🐱‍🏍

Could you kindly try that once more and then give us feedback, please?

I'm sorry for all the inconvenience. 🙏

hello , in starting they made withdrawal very quick after that they didnt made my transfer last 2 days, and every time diffrent answer from support . some say made it or some says pending i dont understand what to do

please help me sir

Hello, since it's still so short I wouldn't be skeptical. Especially since you said you have received money from the casino in the past and there have been no problems. We give casinos 14 days to resolve withdrawals, so you're just getting started. 

Therefore, I would recommend you to be patient for a while and see how your withdrawal is going.

Feel free to update me and we'll see how it goes. I believe you will get your money. Fingers crossed. 🤞

They are saying that they have made transfers at 25th December and saying contact to bank but bank saying there is no money comes , same problems with many players in india now they want bank authorities letter with sign stamp , I gave them bank statements but they are just keeping saying same thing

Now they want letter from me like this

Why they need this when I'm sharing my bank statements this is harassment

It's quite possible that they want a confirmation that you didn't receive anything when the casino said they sent you money. I don't think it would be a problem to get such a document from the bank, so that the casino knows 100% that the money didn't reach you. I suggest you cooperate and if there are still problems then we will try to help. 

I would also be glad if you could keep us informed about further developments.

Would that be possible ? 

Yes I will provide them latest bank statements today , I will inform you

Hello there.

Honestly? I'm quite convinced Jaro is right here. You know it's always better, or, let's say, easier, to provide an additional statement than keep "fighting" over the principle.

What you see as harassment might just be a part of the final stage. I'd say cooperation is always the better choice, especially in a decent or fair casino. 😉

Keep us posted!

I got latest bank statements from my bank with sign and stamp

I sent them pdf

Perfect, let me know then if it was okay and what the casino said. 

Still they didn't replied, if you want I can send you jarvo personally

I don't need it, the casino needs to complete the process and we are not a casino. So you'll have to be patient, because things like this have to be verified first and it's not instantaneous. So like I said, you have to be patient. 🙂

Hahaha.....Jarvo and Radka to resolve your complaint....??????

Brother please call me at 9 o'clock at 4 o'clock in the morning

I will tell you how to withdraw money from these.

I gave them all documents but nothing happened they are not answering just ignoring me

Me and Radka don't deal with complaints. If you haven't noticed we are just admins on the forum and the complaint process is handled by other colleagues. 

As for how a player can withdraw money from the casino, what do you mean ? How did you manage to withdraw when you want to help ?

You gave the document to the casino just yesterday. Please try to be patient and let the casino take a look to see if everything is OK. I don't think you need to be impatient right away because it may take some time. If the casino still does not get back to you and does not reply then we will try to help you. Remember that we give casinos 14 days to sort out KYC. So give it some more time.