MostBet Casino - general discussion (page 5)

Just because someone writes a post about a given casino here, it doesn't mean that the casino's rating will go up. It has no impact on it, so don't worry.

Thanks to the Guru casino, I can play safely; they give me the opportunity to choose non-sham casinos with official websites and objective statistics. Under such conditions, it is profitable to use the service; even if necessary, support helps with solving problems that arise.

If you make a profit on Mostbet, they temporarily suspend your account and arrange a Skype call with you scheduled for one week later. Following the Skype call, you are notified that a decision regarding your account will be made within the next 60 days.

"Account verification period is determined by the Betting Company and usually lasts 60 days from the moment the game account is suspended, but can be changed upward or downward depending on the case complexity (according to Paragraph 2.9.)."

First time I see such a long KYC process for gambling website

Hey. Has this happened to you too, that you had a skype call and your account was suspended ? Did the casino give you any reason why this happened ? 

Anyway, I certainly agree with you and you are right if it should last for 60 days, which according to what you wrote is also not sure if it would be just that long. Could you let me know if this is your situation as well ? 

I created my account around 4th of November and had made 30 bets, out of which 25 won. The bets were placed on tier1-2 Esports, NBA and UFC, 5th of November my account got frozen. I emailed the support and was given the closest time of skype call 10.11. After passing the skype call, I was notified that the verification may last up until 60 days from the creation of the account.

I have 1.5day of activity of top tier competition and all of my documents are legitimate, haven't used bonuses, so it's just absurd MostBet takes so long to confirm if I have a fraudulent account or not.

Technically I had my account for 1.5days and it has been frozen for 9 and counting

It's certainly not a comfortable situation to be in. However, seeing that you bet on various sports I must add that we at CasinoGuru do not deal with this area and therefore sports betting because we do not have experts in this area. 

However, if you are interested, I can recommend a few sites where you could file a complaint because I think that 60 days to verify your account is too long. Here are the links:

https://www.bookmakers.bet/submit-a-complaint/

https://www.top100bookmakers.com/contact-us/

https://www.sportsbookreview.com/sportsbook-complaint/

If you tried one of the sites would it be possible to let us know how it turned out, or if the casino manages to verify your account let us know as well ? I'll be waiting.

MostBet answered my review and asked for gaming id, to check the status of procedure, I have no way to respond to them. Can you please forward it id134184709?

I don't like their response that it's a standard procedure of bookmakers to verify users. Yes it is, but it is usually up to one week of your account being frozen, most of the time even less, not 11 days and counting

Hello, that is not exactly correct; you can edit your user review and provide the ID there. 🙏

Can you try to do that, please?

We hope this possibility may help players with their issues.

hopefully they will see the edit

I hope so too, and that you manage to sort it all out in the end. If you have something new could you please let us know ? 

Terrible Casino, to pay very difficult winnings, they make a Skype call and block your account, no matter the amount of winnings, I have never seen a bureaucratic Casino like this.

I don’t know, I’ve been playing for a long time and never had any problems with them

VISIT MOSTBET to KNOW FAKE FRAUDULENT CASINO FOOL YOU

Worst Casino ever came across

First Deposit Bonus pending last 10 days

Support team - Chat , Email & Telegram....ALL Bot response....So no one resolves your issues. Then if you use bad word it will surely block you. Then they get reason to freeze your account.

Id - 135968663

Email- umesh1rhea@gmail.com

Hey there,

Thanks for sharing. But I'm not very convinced the casino will mind your post here eventually.

Well, let's just hope.

Just to be 100% sure, is your account blocked now, or are you just speculating that a single harsh word MAY result in account closure, please?

🙏

They take a week to respond to emails, this Casino is terrible.

Its 11 days passed....Worst Casino

Account is not blocked....only chat option is blocked as I started abusing them for not giving me eligible First Deposit Bonus...

That too I was polite ...didn't use any abuse for first 3 days which as per chat support team only...that's the turnaround time to get deposit bonus.

But even after 3 days it was not credited so I got pissed off and started abusing them daily for their inability to resolve.

Its 12 th day today and they are still unable to credit my account with Bonus.

Ridiculous.

Hm even though I understand that you are upset that the bonus wasn't credited to you, I don't see it as a positive if you use bad words and insult the chat, because I'm honestly not surprised if you don't have a chance to write. 

On the other hand, I understand that if you have to get a deposit bonus and it is not credited for 3 days, that is not a good thing. So did the casino tell you why it is so and the bonus was not credited to you ? 

I believe Casino has asked for my gaming ID. Pls share it with them.

It's 135968663

Email- umesh1rhea@gmail.com

It's almost 15 Days passed my First Deposit Bonus and 250 Spins are not credited.

Such a worst Casino management.

Please edit your user review; the casino will see it. I have no chance to forward your information to support.

Can you do that?