MostBet Casino - general discussion (page 22)

Since March 20, they have had ongoing issues. They owe me 559 AZN in total. 

359 AZN was either stolen or simply disappeared from my account. Another 200 AZN I withdrew on March 20 at 07:45, but it never arrived on my card. Now when I ask about it, they just say it is still being processed. 

Also, these screenshots are from yesterday: my balance was 2200 AZN, and after a couple of hours I logged in and saw only 1831 AZN left — the money just disappeared. 

Additionally, 900 AZN was returned to my gaming account only after 9 days. 

The 200 AZN transaction is being ignored with them saying it is still being processed, and the 359 AZN that disappeared from my gaming balance yesterday — they are now also saying they are "working on it."

Very big problems with withdraw to the card. I am very dissopointed. Over 5 6 years i am playing mostbet and nothung never happend like this.

check please next page i am submitted to you

I believe that our complaint team will investigate all this when the right time comes.

Please file your complaint whenever you wish, and we will surely get into it.

Today is over 14-15 days that mostbet doesnt paid my 200 AZN from 24th march! and today support tell me that about 359 azn that i am play this money)))))) but i didnt! i ask him to show me a log but he reject

help me please with this one

Since March 20, they have had ongoing issues. They owe me 559 AZN in total. 

359 AZN was either stolen or simply disappeared from my account. Another 200 AZN I withdrew on March 20 at 07:45, but it never arrived on my card. Now when I ask about it, they just say it is still being processed. 

Also, these screenshots are from yesterday: my balance was 2200 AZN, and after a couple of hours I logged in and saw only 1831 AZN left — the money just disappeared. 

Additionally, 900 AZN was returned to my gaming account only after 9 days. 

The 200 AZN transaction is being ignored with them saying it is still being processed, and the 359 AZN that disappeared from my gaming balance yesterday — they are now also saying they are "working on it."

Very big problems with withdraw to the card. I am very dissopointed. Over 5 6 years i am playing mostbet and nothung never happend like this.

Unfortunately, here on the forum, we are unable to do much, though.

You need to submit your complaint in order for our team to investigate the whole situation.

Hlo sir Nd madam, my mbt I'd is frozen, how can I solve, plz help me

Hello, welcome to the forum. Allow me to explain things: Unfortunately, here on the forum, we are unable to do much. The forum is a place for talking.

You need to lodge a complaint  in order for our team to investigate the whole situation.

Do you perhaps have any clues as to why your account has been frozen? You see, to submit a complaint request successfully, a well-written explanation of the events is needed, we can try to conceptualize one here together.

Dear public, I invite you to check out the dispute I opened with Mostbet. A very interesting dispute is going on, Mostbet is looking for a place to hide and cannot find one.

Mostbet wrongfully hold my 576$ money for more than 2 months and still no update

Hello there, I can imagine this is not an easy situation and I'm glad you decided to complain. Has the support ever suggested that the KYc failed or that something else needed to be double-checked, maybe with some game provider? I'm trying to find out whether the matter is considered open not for you but also for the casino. Two months is certainly a long time to be left in the unknown.

Account Balance: $576.02 USD

Player ID: 280414262

I am a resident of Bangladesh. My account was randomly frozen 61 days ago the exact moment I requested a withdrawal. I deposited $223 USD using an official, verified Mostbet local agent in Bangladesh via mobile banking.

I have submitted all requested identity verification (KYC) documents. The casino has provided no reason for the freeze and continually tells me to wait "60 days or more." Holding funds won legitimately from their own certified agent network for nearly two months violates fair play regulations.

Here is the unedited video evidence of my active account balance, my player ID, and my agent deposit receipt:

Evidence Link: https://drive.google.com/drive/folders/1KCaC-MD0112sJzeOKQDwIqWZ5TMSGclL

Ok, thank you. In that case, I guess it's better to leave the details to the complaint. If the reason is unknown, there is not much to think of, I'm afraid.

Hello, I haven't been able to withdraw money for two weeks now. 4 withdrawals totaling 210,000 soms. I contact Mostbet support every day, and they always give the same answer: "Under review by the financial department, please wait." I have all the evidence, but my withdrawals are simply stuck in the "in progress" status. I don't know what to do anymore. This situation is really stressful. Please resolve the issue with my withdrawals. Everything is transparent and clear there. Two weeks have already passed, and I'm still getting the same answers. Mostbet, please resolve the issue with my withdrawals.

Two weeks of receiving the same "please wait" response without a clear explanation would understandably be stressful, especially with four withdrawals pending.

Since you’ve already submitted a complaint, let’s continue through that case so our team can assess the situation. They’ll ask you for any additional information they need.

In the meantime, is your Mostbet account fully verified, and have you successfully withdrawn using the same payment method before? Has support explained what the financial department is checking, or have they only repeated the message you quoted?

Please keep us updated here if any of the payments arrive or you receive a more specific explanation.

My account is fully verified. I've withdrawn money without any problems or delays before, and my withdrawals have always arrived! Customer support always gives basic answers, saying your request is under review, that they need a little time to figure it out, that they may need to contact the payment system, etc. I have all the necessary proof. Meanwhile, my withdrawal status is "in progress." It's been two weeks already, and there's been no concrete response.

If I get any conclusions, I'll definitely let you know, but I have less and less hope. I don't know who to turn to for help.

Having withdrawn successfully before and being fully verified makes it understandable that these vague responses are leaving you worried.

Support’s mention of contacting the payment system could point to a processing issue, but it doesn’t confirm the cause of the delay. At this stage, we still don’t know why the four withdrawals haven’t progressed.

You’ve already submitted your complaint, so there is a route for our team to assess what happened. They’ll ask for any further details they need. I can’t promise the outcome, but the lack of a clear answer so far doesn’t mean there’s no hope of receiving the money.

For now, leave the withdrawal requests pending. Please let us know if any payment arrives or Mostbet gives you a concrete explanation.