MostBet Casino - general discussion (page 21)

Hello, yes, of course. They just set my limit at $500 per day, $1,500 per week, and $5,000 per month. Now I need less than $10,000. I've only been withdrawing one for a month and a half. I've paid about $500, and so far I've only been getting refusals. We'll see how it goes today.

Ok, maybe a question out of curiosity: were those limits lower or higher the moment you submitted the first withdrawal requests?

I can't figure out why the limits changed or how much you want to withdraw to determine the possible withdrawal frequency, if you understand where I'm heading.

Thank you, I even withdrew about $1,000 once when the balance reached $8,000. First they froze it, then they unfroze it, but it was very painful in the end with the limit.

haven't experienced that bad eversince.. my payouts came in time

Hey, thanks for the heads-up! What payment option works best for you in this casino, if you don't mind me asking?

Yes, I've read about the account freezing, and I'm relieved that this is now a thing of the past. In any case, to me it seems the casino support is in touch with you, so hopefully further withdrawals won't end up cancelled anymore.

so basicaly everyone is getting withdraws .. except me ? .. trying to solve my account for months and getting ignored

Hello, sorry to hear this.

When you say that you have been trying to solve your account for months, is it related to sports betting rules and activities? I'm asking to figure out whether there is something we can do here.

Hello, can anyone advise me on how to get my money from the casino? Casino Most Bet made me 505,000 CZK. Thank you for any help.

I can see that you already have an ongoing complaint here, and your complaint resolver is working on it.

Please try to stay patient as we experience a really high number of complaints we have to deal with.

Mostbet!

User ID: 14985457 

I requested withdrawals totaling 1500 AZN. I received only 400 AZN. The remaining 1100 AZN has not been paid for more than 3 days. 

Two transactions are marked as "paid": 

- 200 AZN 

- 900 AZN 

However, I did not receive these amounts. 

Payments are made via C2C transfers, which should be instant, but the funds are missing. 

Support claims the payments were completed but refuses to provide any proof (no receipt, no sender card details). The payment times they provided do not match the actual time I received funds. 

I have already provided all screenshots and bank statements proving that the money did not arrive. They are now ignoring my messages. 

I have been using this platform for over 6 years. 

I request Mostbet to: 

- provide proof of payment, or 

- complete the missing payment of 1100 AZN, or 

- return the funds to my account balance. 

URGENT

Did you get in touch with the payment provider you used for your withdrawal regarding this?

Sometimes it can be stuck on their side, you know.

Please try that and let us know if you have any updates.

I have already contacted my bank, and they confirmed that there are no incoming transactions or pending payments on my account.

I also contacted the payment provider, but they cannot locate any transaction without a valid transaction ID (ARN / TXID).

Mostbet only provided an internal transaction number, which is not a valid proof of payment and cannot be tracked by the bank.

They also refused to provide any official confirmation or transaction reference, claiming that the information is confidential.

At this point, neither my bank nor the payment provider can see any transaction, which strongly suggests that the payment has not actually been sent.

I kindly ask you to escalate this issue with Mostbet and request proper proof of payment or completion of the withdrawal.

Total 1500 AZN. You can check the video screen

and i am received only 400 AZN Thats all.

I have already contacted my bank, and they confirmed that there are no incoming transactions or pending payments on my account.

I also contacted the payment provider, but they cannot locate any transaction without a valid transaction ID (ARN / TXID).

Mostbet only provided an internal transaction number, which is not a valid proof of payment and cannot be tracked by the bank.

They also refused to provide any official confirmation or transaction reference, claiming that the information is confidential.

At this point, neither my bank nor the payment provider can see any transaction, which strongly suggests that the payment has not actually been sent.

I kindly ask you to escalate this issue with Mostbet and request proper proof of payment or completion of the withdrawal.

Check this video please https://files.fm/u/u8mgy2njzt

Please help me! After 5 days, they replied that they found the 900 AZN, but they are still searching for the 200. I cant wait anymore... Moreover, the money will be returned to the gaming balance, not to the card, but they did not give any time frame at all. What i need to do?

MOSTBET ID 14985457 !! VIP

VIP Support blocked me

Today is the 6th full day, and Mostbet has done nothing to resolve my issue. They are ignoring me.

First, they said the money was transferred, but when I showed them proof, they went silent. The next day, they said there were technical issues. Then they said the money would be returned to my account. After that, they kept asking for a bank statement, which I have already sent them 20 times in one day.

As of today, they are not responding to me at all. VIP support has blocked me, even though I have been using this platform for 6 years.

I demand the return of my 1100 AZN.

Help me please

Unfortunately, our complaint team is unable to intervene in any such case before the 14-day time period passes, so if you'd like to submit your complaint here now, please feel free to do so, but you will have to wait a few more days before it'll be investigated, you know.

Understand. Today is 8th Mostbet doest solve my problem🙄

Are you still in contact with the casino, though?