MostBet Casino - general discussion (page 20)

I made a deposit at the casino on December 9, 2025, that is, 9 days ago, and I filed a complaint with the bank today, the third day. I'm at least trying to get a refund, because the casino denies receiving it.

Sure, but if they haven't received the payment, I think your bank would have said something more about it. If that's not the case, then the solution will probably be what you mentioned. We'll see how far you get and whether it will be resolved in the near future.

Good luck.

Yes, thanks for your support, I will let you know everything.

I already did a refund through the bank! We'll see how the bank works.

the payment was

we're waiting.

Thanks for the additional info, I hope everything works out. When the bank lets you know, feel free to drop me a message.

Everything is fine, thank you all for your support, the bank returned the funds!

I'm glad it turned out well for you. I believe your future experiences will only get better.

Take care. 🙂

Hello, thank you all for any information on the Mostbet betting office. I opened an account on 17.10.2025 and deposited money into the account without any problems. The problem occurred when I won a total of 94809 CZK on betting odds and I wanted to withdraw the amount to my account. Mostbet blocked my account, saying they required verification of documents. I immediately sent all the documents with my photo with a passport, ID card, and a photo taken with a credit card. They arranged a video interview with me on Skype twice, where no one was there. I had a bonus of 13500 CZK on my account, which they deleted after a month. They don't want to communicate with me. They just always wrote that they were verifying it. I don't know what to do, today they wrote to me again that they were verifying the account.

My Mostbet account ID 258614448

Charles

Unfortunately, Karel, I also spent over 50 thousand there... And I don't see any reason to give anything else there...

So good luck picking your prize, I'm keeping my fingers crossed for you!

Mostbet dont pay bro. They allways keep your money. believe me. i have 1000€ pending to withdraw for 1 year. They allways have an excuse or a T&C rule to protect themselves. Ridiculous

Like yesterday I dialed a free money bonus of 25 dollars and it didn't come to me at all. When I wrote to support they didn't give me anything at all, they didn't put it in my account and they didn't even give me an answer, they are just ordinary thieves.

May I ask how exactly you got the bonus, please?

Does it mean that they completely ignored you when you asked for an explanation?

The video call was already made on Zoom and you told me it was successful! Why is the account still frozen?! ​​That's what you sent me, but the account is still frozen! The account still hasn't been unblocked! I also received a message from you.

my id 197808295

I'm posting a message from your employees here! But I still can't withdraw funds.

Message from idmostbet

Welcome, dear player!

Your account verification procedure has been completed successfully.

In accordance with Rule 6.13 of our website, a withdrawal limit of 500 USD per day / 1500 USD per week / 5000 USD per month has been set for your account.

You can request a withdrawal at any time without exceeding the specified limit.

If you have any additional questions, we will be happy to answer them in the online support chat on our website.

and now your operator tells me I have to wait 60 days.

After video verification on Zoom, they still tell me this? Is this fair?!

I have all the correspondence and screenshots of how they are bullying me.

What is the reason for that wait, please? How did they explain it?

Are you able to log in to your account at all?

It sounds to me like they need to do some additional verification, actually. 🤔

The account has been unblocked, everything is fine now, all that's left is to withdraw funds.

Hello, it is nice to see that everything is now okay.

If you don't mind, though, let us all know how it goes with the withdrawal, please. With such a start, I would like to see the final step too. 🙂

I'm withdrawing, but I'm having a hard time. I want to withdraw cryptocurrency, but I can't. I'm currently waiting for Tether to be added to my deposit so I can top it up and then withdraw it.

Oh, I see. It, however, sounds like the option is available and could work, right?