MostBet Casino - general discussion (page 19)

Hello Jaro,

Please, you can't file a complaint here or Mostbet casino is not in the list of casinos when I want to file a complaint here.

Thanks for the advice.

Hi Jaro can't send a complaint on your website or Mostbet casino is not on offer. So I can't send it. Mostbet casino still says the same thing. My bonus disappeared, I had 12500 there but they can keep it. I only had a win of 94 thousand from a sports betting ticket.

Good afternoon, dear players!

Account verification may take at least 60 days from the freezing of the gaming account, but the verification period may be changed at the discretion of the Betting Company and may be extended or shortened depending on the complexity of the case (according to paragraph 2.9 of the rules).

You will be notified of the outcome of the verification process.

We verify accounts primarily to prevent illegal and fraudulent behavior and to ensure compliance with the rules. The details of this process cannot be disclosed for obvious reasons. Our experts make every effort to complete the verification as quickly as possible and make a quick decision.

Thank you for your understanding!

So I'll write to you that you can wait forever. This is the casino that I promote that sends payments within 3 days. When you deposit, there's no problem. If you win something, they freeze your account. Then they write in the chat that it's not in their competence. I've never experienced that at any casino. So you can deposit and play, but you can't withdraw. No communication, I always write that there will be a video call via Skype and no one is there.

Look

I would say it's not the best sign if they tell you they want to talk to you on Skype and no one is there. Anyway, Skype shouldn't even work anymore.

Regarding your situation, I noticed that you say that the winnings come from sports betting, which unfortunately we do not deal with. We do not have sufficient knowledge or experts in this area.

However, if you ever have trouble filing a complaint, you can choose any other and write in the text which one it is specifically about and our team will then fix it.

Once again, I'm sorry that you've found yourself in this situation, but I'll try to at least share links that might be able to help you.

You can find them here:

https://www.safebettingsites.com/complaints/

https://www.bookmakersreview.com/sportsbook-complaint/

https://www.bookmakers.bet/submit-a-complaint/

https://www.sportsbookreview.com/sportsbook-complaint/

https://www.askgamblers.com/submit-complaint

Hello Spring.

I sent a complaint to Mostbet using the links you sent me, but no one heard back. Is there still a way to file a complaint? Mostbet wrote this again. It's been a long time and I'm at a loss.

Good afternoon, dear players!

You will be notified of the outcome of the verification process.

We verify accounts primarily to prevent illegal and fraudulent behavior and to ensure compliance with the rules. The details of this process cannot be disclosed for obvious reasons. Our experts make every effort to complete the verification as quickly as possible and make a quick decision.

Thank you for your understanding!

Best regards

Mostbet Security Service

[email protected]

Hi, I'm really sorry.

What can I add, if Ask Gamblers doesn't respond either, then I'm afraid there aren't many options, except for the licensing authority, which, as far as I know from my search results, basically doesn't respond to complaints related to sports betting.

But I think there is still a possibility that some positive result from Mostbet will come. This doesn't sound like a negative opinion to me yet.

Anyway, if it turns out later, when Mostbet comes to a decision, that it's not really about sports betting and sports rules, but about the account and perhaps an AML snag, please mention it here.

Just let us know how things go. I hope this is all just a very unpleasant formality.

I've had nothing from the 19th until today to reinforce my verification on my profile so that I can request a link to my phone number on mostbest always tells me one thing and another and never gives me an effective answer

Hello,

I believe the casino should truly help you with this, but if you say their answers are not effective, it does complicate things. May I know what you have been advised thus far, please?

I, for example, had a problem with verifying my phone number, and the solution was to call my operator and reset my phone for receiving verification codes—those were blocked as the 3rd party messages.

So, may I know what exactly you have been struggling with and what the casino support has advised? Maybe we can figure that out here on the forum, with the others involved too.

That was the fact of it all

Well, to be honest, I used Google Lens to translate to read the texts, but I do not understand the matter at all. I'm not sure if it's about changing a phone number, synchronizing ID numbers, or verifying another account. Well, I can't say.

I imagine other non-Portuguese speakers will face the same phase.

Could you please describe the situation step by step, fluently? 🙏

As I had my other account at mostbest but my cell phone burned out I couldn't do anything but buy another one and I made a new registration at the casino asking them to delete my old account then I asked them a lot to link my phone number to my new ID and nothing has been done since November 19 until today nothing has been solved I was asked to contact [email protected] I contacted them talking about my profile that was wrong saying that I wanted to link my phone number to my new ID so that I could organize my profile that is wrong not according to what is in my documents I sent them e- mail telling them to correct my profile I sent them proof of transfer of my last game until today nothing has happenedemail telling me to correct my profile I sent proof of transfer from the last game so far no one has said anything

Thank you very much! I now have a slightly better understanding of the events.

You are aware that the standard procedure is to notify the casino first, rather than creating another account to notify the casino later. That, in my opinion, caused the uproar and created a rather unusual situation for the support.

I quite understand why it takes so long, because someone from the casino has to handle such an "exchange" of yours.

Well, I suppose you give them enough time to resolve it, because your idea was out of the rules, in the first place.

There is no "proof of transfer from the previous game" solution for multiple accounts due to a simple phone number change, for example.

In any case, I would ask for an update on Monday afternoon, and I hope they manage to help you soon.

Ok I will be informing you of all the updates yes Monday whatever they tell me I will of course contact you thanks

Thank you too!

And don't worry, in my opinion this is "just" an administrative problem. A reputable casino will surely discover a way to resolve that. Hold on.