MostBet Casino - general discussion (page 17)

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Unfortunately it's not possible (at least for us Brazilians) to trust the reviews here on casinoguro.

The mostbet platform froze my account in 2 days and has been creating problems to verify my documents. All the documents requested have already been sent, with a video of my face appearing, all the necessary information that if they were a safe and serious platform it would already be possible to confirm the veracity of the documents, but they send a message requesting the same documents several times, without explaining better what is wrong or what is missing.

Lastly, they asked for a photo of the card used for the deposit, I've only made two deposits via PIX and I've even sent proof of the transactions, but my physical NEON bank card only has the last 4 digits printed on it, they want a photo of ALL the digits on the card, and in the neon bank app I can't get this information.

A detail that doesn't make any difference when it comes to verifying my documents, since I sent them PROOF of the two transactions.

After checking on reclameaqui.com.br and portaldaqueixa.com I saw that they are doing this to MANY people, withholding amounts for more than 60 days.

They are practically acting like a financial pyramid, withholding money from several players for months and playing with our money.

The casinoguro platform should pay more attention to these platform evaluations, a 2-month verification and totally weak support does not deserve a high score ever.

They are playing with people and families as if they were nothing.

I have read about your verification problem and to tell you the truth it is quite strange. Like you, I would like to know that if something is wrong on a document, what is it so that I can send the correct one. 

But I see that's not the only problem when you mention that you can't verify the card you deposited with. Did you tell the casino that you couldn't even get it from the bank? I think in that case they should try to find some alternative. On the other hand, if you visit the bank, isn't it possible to get a document confirming what the casino wants? This is something that seems to me to be a fairly simple request and also a common one. 

Anyway, since you have a complaint with us, we will try to help you and see if we can. 

I hope so and you will be able to withdraw the money. 

If you get any more information and the case moves forward, feel free to let me know. 

I contacted the bank and they explained that the physical card has a different numbering for security reasons, the numbers in the banking app are for the virtual card and can be changed if it is cloned. The casino insisted on the numbering of the physical card, but with all the numbering, data and security code printed on the card, anyone can use my card at will.

Another detail: as I said, I've only made two deposits via Pix transfer, and I've already sent them the deposit slips, a printout of all the screens in the banking app, and a printout of Neon Bank's support confirming that it's not possible to provide the full card numbers by documentary means.

These procedures, if they were just to ensure security, would have been resolved by now. I even sent a video showing all the documents, the computer screen with the accounts open, I showed my face, I spelled out my documents, which was supposed to be more than enough to prove my identity, but the truth is that several casinos are acting as financial pyramids with the excuse of verification, they withhold amounts from several players for months and we are left without our money without any support.

I know you guys at casinoguru are serious and provide a huge service to casino users, but these high marks for platforms like mostbet end up leading people like me to fall for it.

Serious platforms resolve the verification process in the chat itself in real time, or at most within 3 days. Now it takes more than 60 days to look at a document? That's a scam.

So if it's not possible to get it and you explained it to the casino anyway, it should be possible to find something that would suit. However, it is important that the casino cooperates and if you can't verify and get the money, then we will try to help you.

As far as the rating is concerned, only when it is found that the casino has made a mistake and they won't try to fix it, then it can change. Until then, it won't be any different.

In the end, I hope that everything can be resolved in this case.

I have never had a problem with withdrawals at this casino - of course, they are not large amounts, but I always deposit by card and withdraw. Within 30 minutes the funds are in my account. I am a player from Poland, by the way.

It is great that you are happy there.

Just be careful, please, and try not to share any sensitive information on the forum. It is not that safe, you know.

How long do you play at this casino?