The player from Latvia had requested a withdrawal a month ago, but the casino had not processed it. Additionally, a recent withdrawal of 500 euros had been canceled after winning two bets, causing frustration. The Complaints Team had clarified that the casino cited a system error for the cancellation and that the player had not yet completed a successful withdrawal. Ultimately, the complaint had been rejected due to insufficient insight into issues related to sports betting.
FEZbet Casino - Player's withdrawal request has been canceled.
Amount: €500
FEZbet Casino
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Case closed
Our verdict
Other
REJECTED
Case summary
1 month ago
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1 month ago
Translation
This company also hasn't paid me 500 euros since Friday. I won 2 bets and requested a withdrawal, but they canceled it, and that's it. These bastards are really getting on my nerves!
Automatic translation:
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1 month ago
Dear livetimelv,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Have you received any explanation from the casino after your withdrawal request was canceled?
Have you made any successful withdrawals from this casino before?
Could you please specify if you passed the full KYC verification?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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1 month ago
Translation
in response I received a message about a system error that the withdrawal was cancelled, and that's it, the money disappeared from the account and that's it... I write in the chat that they close it and that's it... no response.
I haven't withdrawn money from there yet!!!
and they didn't ask for an inspection, they just took the money and that's it...
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1 month ago
Could you please specify what bets you made? Do I understand correctly that the casino forfeited your winnings?
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1 month ago
Thank you for the update.
As you might know, our forum Casino.Guru deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to sports betting. Therefore, I will be forced to reject your complaint.
Thank you very much for your understanding.
Best regards,
Veronika
