The player from Spain had been attempting to withdraw 500 euros for over two weeks, but the casino continuously provided excuses, claiming the withdrawal was in its final stage without processing the funds. The Complaints Team had reached out for clarification but did not receive a response from the player. As a result, the investigation could not proceed, leading to the rejection of the complaint.
FEZbet Casino - Player's withdrawal is delayed.
Amount: €500
FEZbet Casino
Safety Index:Very highSafety Index
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 month ago
Public
Public
2 months ago
Translation
I've been fighting to withdraw my 500 euros for more than 2 weeks, and they keep giving me excuses, saying that my withdrawal is in the final stage, but they still don't credit me my funds. Every time I contact them, they tell me the same thing.
Automatic translation:
Public
Public
2 months ago
Dear edgarcrespo09,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
