The player from Poland has been unable to withdraw his winnings. His withdrawal attempts have been cancelled four times, and his fifth attempt was yesterday using a MasterCard.
Hello, I can’t withdraw money for 19 days. They canceled it four time. Fifth attempt was yesterday with mastercard. I’m waiting this withdrawal very long time
Dear popiagio1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
1. there were no successful withdrawals. this is the first time.
2. I passed the test
3.no, I won without a bonus
4.last contacted.
Today the transaction was also canceled, the support service said that they would contact me via email, but this is not certain. Now the amount is on the game balance because if I try to withdraw, it will be canceled after three days
Has the casino contacted you and suggested any particular solution to your withdrawal issue?
I'll await any news from you.
Could you please share your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here