FEZbet Casino - Player’s struggling to complete account verification.

Dear Matej,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly.

Do I understand it correctly that uploading your extensive Skrill statement seems to be the only obstacle standing between you and your winnings? Have you submitted all the other personal documents required for the verification?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

hello and thank you for your email, yes I have send them every other documents they requested, my ID card, bank statement, skrill screenshot of my account, selfies with ID, but the are requesting my full skrill transaction history for 6 months for the past few weeks and anything I do they keep on demanding that and do not processs my withdrawal before. I also contacted their licence holder but all they say is that I accepted the terms when I registered and that I have to send it. I think that is very shady for a bookmaker and that other players should be warned about this behaviour.

Thank you very much, Matej, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

thank you very much for your help, I was forced by their licence holder to send the requested documents since I agreed to that when I registered. I do not think that is fair but i was told that is the only way I can get my money, but players should be warned what to expect here

Hello Matej.

I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

Hello there,

Dear Fezbet,

thank you for your cooperation in this case, we highly appreciate your positive approach.

Dear Matej.

Please, could you confirm the casino statement?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will consider your issue got resolved.

Since we haven’t received any response from the the player, we consider the issue got resolved.