QuickWin Casino - Player reports strange game behavior.

I always play only LuckyDwarfs on all the sites where Elagames is. For months on quikwin the reels of this game have been spinning in an absolutely unusual way, first it gives the bonus, the wheel stops at 1000 euros and then suddenly starts again by itself and stops at 40 euros, to restart later and stop at 10. As if it were programmed not to pay more than 10 euros. Every time the third reel of the bonus slows down or speeds up in a strange way. Nothing has been recovered for months. When you complain about it they only give the usual automatic responses. I don't know if it's the provider or the site or the game but I've never seen the reels spin in such a strange way.

Dear yuliiademiniatsa,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Dominika

Dear yuliiademiniatsa,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.