FEZbet Casino - Player’s criticizing false advertisement of bonus.

Amount: €20

FEZbet Casino

Safety Index:Very high Submitted: 24 Jan 2022 | Case closed : 08 Feb 2022

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany has tried to redeem advertised bonus without being successful. We rejected the complaint because the player didn't respond to our messages and questions.

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Moni29

Novice

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2 years ago

OriginalTranslation

I received an offer from the above casino via email. In it I was promised a welcome bonus of 100% and 100 FS.

Then I read that I have to deposit €20 to get both.

I deposited €20 and initially got 20 FS. So I played my account balance to over 60 €. Then I was surprised that I still didn't get the 20€ bonus (100%) and wrote to the live chat. At first I was told that I had already received the bonus. But not true. After that I was written to play my stake first, no FS, and then write again because of the bonus.

I did this. And today I get the answer that I still have FS and the bonus has already been credited.

That's definitely not true. So in my opinion it's just "conventionalism"

You should keep an eye on this casino!!!!!

Totally annoying.

Monica K

Automatic translation:

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Petronela

Complaints Team Lead

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2 years ago

Dear Moni29,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please confirm that this is the exact bonus that you have tried to redeem?

Have you tried to communicate this issue with the casino by sending an email to support@fezbet.com? Did you receive any explanation why your bonus hasn’t been activated? Please forward any relevant communication to petronela.k@casino.guru.

Meanwhile, please understand, that we can’t penalize the casino for not giving you a bonus automatically.

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

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Petronela

Complaints Team Lead

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2 years ago

Dear Moni29,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Petronela

Complaints Team Lead

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.