Favbet Casino - Player’s account with pending balance has been blocked.

Hello! Favbet Casino, pursuing selfish goals, accused me of fraud, blocked my account and withheld my balance.

I assure you, I have not violated the rules of the casino and never had such intentions!

Moreover, I found myself in a big disadvantage: I made a deposit of $520 and lost up to $93. Agree, fraudulent behavior should be aimed at winning, and not at a global loss.

I hope that together we will be able to prove my innocence, I really wanted to get my 93 dollars.

Thank you.

Dear katerineKel,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Favbet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Is your account verified? What did the casino accuse you of? I will be waiting for your reply patiently.

Best regards,

Nick

Dear The guru,

I have not received a request from the casino for account verification.

The casino accused me of violating clause 18 of the Section "Registration". No evidence of guilt was provided to me.

Dear katerineKel,

Can you please describe the issue more detailed and forward the communication between you and the casino to nikolas.b@casino.guru.

Dear Guru! Messages between me and the casino have been sent to nikolas.b@casino.guru.

The casino has accused me of violating paragraph 18 of the Registration section, but I do not agree with the charges and still need your help in resolving the conflict with the casino.

Thank you katerineKel for all the information provided so far. As the casino did not specify the reason of blocking your account, the case will require further investigation. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

I would like to note that if the issue is anyhow related to sports betting, we will be forced to reject the complaint.

Wish you best luck resolving it.

Regards,

Nick

Hello katerineKel,

I am so sorry to hear your account got blocked. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Favbet Casino representative to join this conversation and participate in resolving this complaint.

Dear Favbet Casino,

Could you state why the player's account got blocked?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear katerineKel,

I tried to contact the casino but without success. I am afraid, there is not much that can be done without cooperation from their side. I will mark the complaint "unresolved" in our system. I understand this is not a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. The casino can request to reopen the complaint anytime.

In the meantime, I recommend that you contact the responsible gaming authority - Antillephone N.V. (Curacao) and submit a complaint to them (certria@gaminglicences.com and/or complaints@gaminglicences.com). Before submitting the complaint, make sure you provide all the necessary information: your personal data, the casino details, your login details in the casino, the issue description, and supporting attachments if it is needed. Please note it is a rather passive licensing authority and you can wait a long time for an answer. 

I wish I could be of more help. I sincerely hope you will not come across a problem like this again.

In case you need any help, please contact me at stefan.m@casino.guru.

Kindest regards,

Stefan, Casino.Guru