FastPay Casino - Player has been struggling to withdraw his winnings.

I won 290 verified everything required was approved then declined about 10 times I attempted withdrawal after depositing another 30 they still declined citing it was my bank's fault and after 5 days I gave up and just blew the winnings give this casino a wide berth and when I went askgamblers site to give a bad review they same woman I had been talking to in live chat at fastpay was on askgamblers live chat work that one out ? They dont pay out they take deposits no problem and when it's time for them to honour winnings they dont

Dear Reon,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.

Unfortunately, since you have played and lost your funds, there is nothing we could do for you.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Additional comments from the player:

"I deposited 30 dollars via my

visa debit on 13th dec 2020 as I was trying to withdraw 290 that made my balance 323 I deposited it and it vanished and I was unable to withdraw the 290 as well with the casino claiming I hadn't verified my deposit methods which is false they have acted fraudulent and are denying this"

In your first reply, you stated: "after 5 days I gave up and just blew the winnings". Could you please clarify if you have played your winnings or they’re still untouched inside your account? 

Additionally, I would like to ask to reply to your complaint inside the existing thread and not by submitting new complaints. Replying inside the thread is the easiest way for us to link all the relevant information to the correct issue and to collect important details and data in one place. You can reply to this existing complaint by following "Link" from the notifications which have been sent to your registered email.

Your cooperation in this matter is highly appreciated. Looking forward to hearing from you.

Additional comments from the player:

"They are a bunch of dirty *** If you can read properly i said I deposited 30 dollars and I didnt get to play it as they took it"

Firstly, I would like to kindly ask you, to watch your language. I fully understand your frustration and disappointment, but if you wish to proceed with this complaint, you need to refrain from making any inappropriate remarks otherwise, I will be forced to reject your complaint as this kind of behavior won’t be accepted. 

Secondly, I read your complaint properly and you've stated: "after 5 days I gave up and just blew the winnings". That's why assumed that you have played all your funds.

Do I understand correctly that you have lost your winnings from a Free bonus but your deposited funds stayed untouched?

Hi,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.