FastBet Casino - Player with delayed withdrawal.

For almost a month now, I've been waiting for a withdrawal of 110,000 SEK. Despite being a verified player, the casino has consistently promised that the funds will be transferred soon, but the delay persists. Notably, my verification is up-to-date, ruling out KYC-related issues.

It appears that this may be part of a wider problem, as other players have reported similar challenges with Spelinspektionen casinos. Some seem to be holding withdrawals or exploiting KYC processes, causing significant distress to affected players

In addition to the lack of response from the customer support team, I'm facing a wall of silence with repeated assurances that offer no tangible solutions.

Dear Maximum2030,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support and what did you discuss?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tomas,

Thank you for your prompt response and for addressing my concerns. I appreciate your assistance in looking into this matter. To provide you with more context:

1. Yes, I have successfully withdrawn winnings from the casino in the past. Specifically, I withdrew 40K out of the 150K that I won.
2. I did not accumulate my winnings with the help of a bonus; I did not use any bonus during my gameplay.
3. I have been in constant contact with casino support over the last three weeks. Despite my efforts, the responses I received were consistent, and the issue remains unresolved.

I hope this additional information helps in understanding the situation better. I am looking forward to your guidance and assistance in resolving this matter promptly.

Best regards,

Thanks for your patience. I checked the website and found this:

10.15 If you win SEK 500,000 or more and decide to withdraw a large part of the winnings (over 50%), we have the right to divide the payment into ten interest payments, paid at 10 percent every month for 10 months until the entire amount is paid. You do not receive any interest on outstanding amounts.

Have you been informed about a specific timeline regarding your withdrawal installments?

Do I understand correctly the casino already paid you part of your winnings and when was the last payment made?

Dear Maximum2030,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.