The player's deposit did not arrive for unknown reason. The complaint was resolved as the player got his deposit credited.
Fairspin Casino - The player's deposit did not arrive.
Amount: €110
Fairspin Casino
Safety Index:Very highSafety Index
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9.2
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
I was tricked in the token game...
Also, my €10 deposit never arrived in my account.
The last 4 deposits same stress.
So far, however, always regulated after 2-3 weeks without an apology after weeks of waiting and hours of support stress.
Automatic translation:
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1 year ago
Dear mdurau888,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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1 year ago
Translation
The money has been transferred.
The money has been credited to Fairspin's bank account in london
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1 year ago
Thank you mdurau888 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.
Regards,
Nick
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1 year ago
Translation
The problem has not been resolved.
They have the money but don't credit it to the account or transfer it back.
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1 year ago
Dear Mdurau
Please clarify how many deposits have you made that were not credited?
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1 year ago
Thank you for the new screenshot
We requested the information regarding your deposit from the provider
Now it is successful
Best Regards,
FairSpin Casino
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1 year ago
Translation
I have sent you the pdf files with the proofs several times.
I also like to take casino credits.
If that's faster.
Do I get a bonus for all these problems in the last year?
And what about no token payout?
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1 year ago
Translation
Giving 10 € to a regular customer who has already made a profit 100x is of course not financially impossible after you rob him and then have him pay into dobious accounts in London and try to get rid of him with always the same complex demands.
The world is breaking because people are fighting, stealing and wanting bad things..
People like you are the tumor of humanity..
Because of you, we will all suffocate here in hate and dirt.
It's just hard to look at...
It is disgusting...
Automatic translation:
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1 year ago
Dear Mdurau
All the deposits were credited on your account
Thank you for your request
