HomeComplaintsFairspin Casino - The player's deposit did not arrive.

Fairspin Casino - The player's deposit did not arrive.

Amount: €110

Fairspin Casino
Safety Index:Very high
Submitted: 18 Jan 2023 | Resolved : 13 Apr 2023
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's deposit did not arrive for unknown reason. The complaint was resolved as the player got his deposit credited.

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1 year ago
Translation

I was tricked in the token game...

Also, my €10 deposit never arrived in my account.

The last 4 deposits same stress.

So far, however, always regulated after 2-3 weeks without an apology after weeks of waiting and hours of support stress.

Automatic translation:
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1 year ago

Dear mdurau888,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

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1 year ago
Translation

The money has been transferred.

The money has been credited to Fairspin's bank account in london

Automatic translation:
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1 year ago

Thank you mdurau888 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

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1 year ago
Translation

The problem has not been resolved.

They have the money but don't credit it to the account or transfer it back.

Automatic translation:
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1 year ago

Dear Mdurau

Please clarify how many deposits have you made that were not credited?

Private
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1 year ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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1 year ago

Thank you for the new screenshot

We requested the information regarding your deposit from the provider

Now it is successful


Best Regards,

FairSpin Casino

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1 year ago
Translation

I have sent you the pdf files with the proofs several times.


I also like to take casino credits.

If that's faster.


Do I get a bonus for all these problems in the last year?


And what about no token payout?


Automatic translation:
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1 year ago

Unfortunately currently we dont have bonuses for you

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1 year ago
Translation

Giving 10 € to a regular customer who has already made a profit 100x is of course not financially impossible after you rob him and then have him pay into dobious accounts in London and try to get rid of him with always the same complex demands.


The world is breaking because people are fighting, stealing and wanting bad things..

People like you are the tumor of humanity..

Because of you, we will all suffocate here in hate and dirt.


It's just hard to look at...


It is disgusting...

Automatic translation:
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1 year ago

Dear Mdurau

All the deposits were credited on your account


Thank you for your request


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1 year ago
Translation

OK thanks,

I hereby confirm the €10 credit from Fairspin.

Now it's just about my tokens that I wanted to pay out and which were then retained.


I would also agree to the tokens being credited as credit or as tokens

Edited
Automatic translation:
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1 year ago

Dear

As we can see

You dont have tfs tokens on your balance

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1 year ago

Hello mdurau888,

As the initial issue has been resolved by crediting your deposit, we will be closing the complaint as resolved.

Please do not hesitate to contact us if you will come across any other trouble in the future again, we will gladly try to help you.

Regards,

Nick

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