The player's account got blocked without any explanation. The complaint was closed as the player stopped responding.
Fairspin Casino - The player's account got blocked.
Amount: 500 ₮
Fairspin Casino
Safety Index:Very highSafety Index
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9.2
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
I entered this casino, made a deposit. After playing for a while I decided to withdraw. I sent my documents and a message appeared saying that I had not passed the KYC process and they immediately blocked my account without further justification.
After questioning why, I was just told that I had violated the contract. They didn't give a reason why they didn't accept the documents (not even to do a new verification) and I got the account blocked with a balance of 500usd.
Automatic translation:
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1 year ago
Hello voltagem,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fairspin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?
Did they refund any of your deposit?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
The verification process was not even in progress. I sent my ID and proof of address and was told I had not passed the KYC process for no reason. They just blocked the account at the time saying that it had violated the terms for not passing KYC
Automatic translation:
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1 year ago
Can you please forward the communication between you and the casino to nikolas.b@casino.guru?
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1 year ago
Hello voltagem,
Based on the e-mail provided, you are allowed to withdraw your remaining balance from your casino. Please contact the casino in order to process it as soon as possible.
Once your account will have no remaining balance, the casino is allowed to close it without any reason given.
