The player from Poland had experienced a delay in withdrawal of over 10 days. Despite multiple contacts with the casino's support, the issue had remained unresolved. However, after the player lodged a complaint with us, he had received his withdrawal, which brought the total waiting time to slightly above 10 days. Following the successful resolution, we had marked the complaint as 'resolved' in our system.
Fairspin Casino - Player's withdrawal is delayed.
Amount: $1,500
Fairspin Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
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4 months ago
Just as i've been very happy to play in the casino and felt like i can trust them this has happend...
My withdrawal ID 339304 is processing now for more than 10 days.
I've been contacting support multiple times meanwhile and every single time i was getting the same exact paste:
We are very sorry for this inconvenience and the delay that caused you to wait. We understand how frustrating this can be, and we want to assure you that we have no intentions of delaying your withdrawal. Our relevant team is already informed about your concern and is working hard to complete your withdrawal as fast as they can. We hope for your understanding, as this delay is very unusual, but it can happen.
Feels very disrespectful, are they trying me to cancel the withdrawal (which is possible in the withdrawal history page) and keep on playing to lose more?
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4 months ago
Dear shmotles,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
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4 months ago
this is solved, i’ve received my withdrawal as soon as i’ve started this complain, total time - slightly above 10 days of waiting.
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4 months ago
Dear shmotles,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
