Fairspin Casino - Player is complaining about bonus rules.

When you finish the free spins you can't play anymore.. You must put deposit and play x15 wager of your win..
It's about TPLAY money in this casino.

When you finish the free spins you can't play anymore.. You must put deposit and play x15 wager of your win..
It's about TPLAY money in this casino.

Dear Aleksandar, 

Thank you for submitting your complaint. I am very sorry to hear about your negative experience. Please, be informed that some casinos can ask you to make a deposit in order to continue playing. I would like to know if you tried to consult this issue with the casino’s support. If yes, what was their standpoint? Please post a screenshot of the chat here, if you have it.

Thank you in advance for a reply.

Best regards,

Kristina

Dear Aleksandar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.