Fair Go Casino - Player upset over bonus and withdrawal issues.

Be wary of this site. They offer bonus games with massive wagers for eg $35 bonus contains $2400 wager meaning you have to win $2400 which they keep BEFORE you can then start on your winnings. The wager is not displayed til AFTER the deposit. Avoid ALL bonus offers. Also you cannot withdraw under $100 and each withdrawal costs $50. I complained only to be told to read the t&c which gave a 404 error code when I tried to check on the coupon t&cs. I sent a screenshot only to be told that maybe I will have better luck next time. A very frustrating experience.

Dear traceymichelle2,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Fair Go Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Is there any specific case on which you can show it? I will be waiting for your reply patiently.

Best regards,

Nick

Hello yes I have screenshots of the particular offer. This morning I was able to read the ts & cs attached to the offer. There is no mention of the wager for Mighty Drums C-Bang wager. I was told that it is in the general terms and conditions. I was also told that C-Bang in particular had a x 30 play through plus the $230 bonus they take. After that I can keep winnings but this was after I complained.

I was told through their chat. Ti me that is an admission that it isn't in the general ts & cs as they are telling me the C-Bang offer is different to the general t& cs. They also told me they can't show the play through until after I have completed the spins. It is all very misleading. I deposited $560 in the last week without the knowledge of the trap. My stupidity. I'm only complaining about the last deposit.

Thankyou kindly for investigating. I can only hope this assists in creating further positives for the gaming community.

Dear traceymichelle2,

As you can see the the bonus contains the clickthrough to the general terms and conditions, meaning that all of them applies to the bonus. Regarding the spins - as you can't put a concrete wager for a spin directly so you need to play the spins first to see how much do you accumulate from them and then the 30x wagering applies - for example you play the 15 spins and win $10 form it - so the wagering will be $300.

Dear traceymichelle2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.