The player from California was experiencing problems with the account verification process at Fair Go Casino, despite having sent multiple pictures of herself holding the ID. The Complaints Team had reached out to the player for additional information regarding the ongoing verification process, including which documents had been approved and the last communication with the casino. However, the player did not respond to the team's inquiries within the given timeframe. As a result, we were unable to proceed with the investigation and were forced to reject the complaint.
Fair Go Casino - Player has a difficulty with ID verification.
Amount: $180
Fair Go Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
Public
Public
10 months ago
I’ve sent several pictures of my ID like 8 emails everything else is approved but not my ID with me holding it..
Public
Public
10 months ago
Hello bowdenmonica7,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Fair Go Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
