The player's deposit did not arrive on his casino account. The complaint was closed as the player stopped responding.
Evolve Casino - The player's deposit did not arrive.
Amount: €150
Evolve Casino
Safety Index:Above averageSafety Index
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6.6
Evolve Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Dear Sir or Madam . The casino simply deducted 150 euros from my account and did not credit my player account. For weeks I've been asking where is my money? And I'm told jokes every time. The casino just steals the money.
Automatic translation:
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2 years ago
Dear Roman2005,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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2 years ago
Translation
I just can't get my money anymore, they just take it and tell jokes. Because of system errors, then something else. Chat works for a maximum of 20 minutes in 24 hours. I keep getting emails, although I made a deposit on June 20, 2022, it was debited immediately, but it's July 8, 2022 and the money isn't there. Liar
Automatic translation:
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2 years ago
Dear Roman2005,
Could you please advise if you have contacted directly your payment provider regarding this issue?
