Evolve Casino - The player's deposit did not arrive.

Sehr geehrte Damen und Herren . Das Casino hat einfach von mein Konto Geld abgebucht 150 Euro und nicht mein Spielerkonto gutgeschrieben . Seit Woche frage ich bei denen wo ist meine Geld ? Und kriege jedes Mal Witze erzählt . Das Casino klaut einfach das Geld .

Dear Roman2005,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Ich kriege mein Geld einfach nicht mehr , sie buchen es einfach ab , und erzählen Witze . Wegen System Fehler , dann noch was . Chat funktioniert Maximum 20 min in 24 std . Ich bekomme ständig e- Mail , obwohl ich habe am 20.06.2022 Einzahlung gemacht , sofort war das abgebucht aber wir haben 08.07.2022 und das Geld ist nicht da. Lügner

Dear Roman2005,

Could you please advise if you have contacted directly your payment provider regarding this issue?

Dear Roman2005,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.