The player from Australia had reported a delay in his withdrawal request at Evolve Casino which had been pending for over a month. Despite having a verified account and a history of error-free transactions, he had received only generic responses from the casino. After a series of communications, the player had decided to cancel the withdrawal and converted it to Bitcoin, which was paid out the following day. Following this, the player had closed his account. We had marked this complaint as 'resolved'.
Evolve Casino - Player's withdrawal request remains unprocessed.
Amount: A$1,299
Evolve Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.6
Evolve Casino has a Safety Index of 6.6, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
9 months ago
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10 months ago
I havent really had issues with this casino before. It was a wager free bonus and i followed all the rules. They have always processed my withdrawal in a couple of days but its still pending and I keep getting generic responses
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10 months ago
Hello denedub,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Evolve Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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10 months ago
Hi Nick this is only just over a week. My account was verified well over a year ago and up until this withdrawals were only pending maximum of 48hrs. All recent emails/ chats have been about the delay. To be honest I'm not sure whether it was a wager free or there normal 100% bonus. However I completed what was required
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10 months ago
Hello denedub,
We always recommend to wait for any withdrawal at least 14 days even if there was processed faster in the past. Specially if you used a bonus, the casino might to check of the game play, or even the payment provider may prolong the process.
Please let me know if it would take longer than 2 weeks and we can try to intervene.
Regards,
Nick
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10 months ago
Dear denedub,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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10 months ago
Apologies I cancelled the withdrawal and changed it to btc and amazingly paid next day. After all that I closed the account
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9 months ago
Dear denedub,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
