EuroBets Casino - Player’s withdrawal is delayed.

Hi there

me I ha e been delayed my withdrawal winning and intentionally ignored.

ever 8-10 days I get a email saying that is we received your message. 2-3 days your winnings will be deposited and nothing I have received this 3+ times

I deposited money fair and square. They have acknowledged my winnings and said they would pay and nothing received

Dear ryandavids1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have passed the KYC verification? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi there thanks for your message

in response to your questions

yes I have been verified snd set up a Bitcoin account as that’s the only way you can withdraw

they have confirmed it is a legitimate winnings

they have told me several times it will be paid in 24hrs and yet nothing after 4 weeks and 4 times saying this

there has been no knowledge of any issue at all they have said it is a winnings and will be paid but not paid and being strung along

Thank you very much, ryandavids1988, for providing the necessary information. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi there thanks for that and much appreciated I hope this can be resolved also as soon as possible.

can you explain to me what the next process is knead with Tom.

kind regards.

Hello ryandavids1988,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite EuroBets Casino to join the conversation and participate in the resolution of this complaint.

Dear EuroBets Casino,

Can you please provide an update on the status of the player's withdrawal?

Kind regards,

Tomas

Hi there casino guru,

Thomas, have you had to deal with eurobets casino in this form previously at all?

it would be nice to see the right outcome here prevail because after all, customers to these casinos are the reason they are a casino.

if there not doing the right thing by them, then how can they operate if no one uses them because they decide to defraud there customers.

Hello Thomas

have you got any idea what is happening now and waiting for?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear ryandavids1988,

Unfortunately, I would like to inform you that since this casino didn't reply to this thread, we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of EuroBets Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from EuroBets Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.