The player from Wisconsin has problems with withdrawal. She used a free bonus, made a deposit for security reasons, and requested a withdrawal, but has not received the funds. Attempts to contact customer support have been unsuccessful. The complaint was closed as 'unresolved' as the casino has more than 15 cases marked “No Reaction Policy.”
EuroBets Casino - Player’s withdrawal is being delayed.
Black points: 46
Amount: $125
EuroBets Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.8
EuroBets Casino has a Safety Index of 4.8, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
1 year ago
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1 year ago
I used a free bonus, which I was later told I had to make a deposit of at least $25 to withdraw the max of $100 from the bonus. I deposited the money and then requested the withdrawal of the $100 bonus money and my deposit since it was supposed to be for security reasons. I have already done verifications and all. They keep telling me its coming but then I hear nothing and contact them again. Today I tried to contact, and the agents would connect and then disconnect right away, never talking to me.
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1 year ago
Dear vbrown0312,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.
Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?
Thank you in advance for your reply.
Best regards,
Kristina
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1 year ago
Dear vbrown0312,
Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.
Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, we have no other choice since it seems to be a common practice of EuroBets Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from EuroBets Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
