The player from Arizona claims that the casino owes her $1,000 from a payout request submitted nearly two months ago, which remains in "requested" status. Despite multiple attempts to contact support, she receives vague responses and assurances that the payout is being processed without any actual progress.
EuroBets Casino - Player’s payout is delayed.
Amount: $10,000
EuroBets Casino
Safety Index:LowSafety Index
Casinos with a Low Safety Index usually have plenty of relevant complaints from players or other relevant issues. In general, we don't recommend playing casinos with a Low Safety Index.
Case opened
Current status
Waiting for Casino Guru to reply
6d 16h 17m 13s
Case summary
7 hours ago
Public
Public
20 hours ago
THIS CASINO IS A SCAM AND OWES ME $1,000
I have made several deposits with this website with only 1 $500 withdrawal in over a year playing.. On August 16th 2024 I won $1,000 while playing. I submitted a payout request on that day. It is now almost 2 months later and I still have not received my payout.
The payout is still in "requested" status. Every time I reach out to chat I either get ignored or I get told "technical issues you'll get it soon," "I have to talk to my manager," "the finance team is processing it" or "you'll get it soon." Nothing has changed in 2 months and they still continue to advertise "instant withdrawals on bitcoin."
I have sent over 40 emails to their support and customer support emails. On Oct 2nd, I finally received a response from their support email saying they are processing the payout and I should receive it in 24-48 hours. Of course, after 48 hours I never received it. When I followed up via chat I talked to "christopher" who said they "have a lot of withdrawals to process and I'll receive it soon." I followed up via email on the 5th, 6th, and 7th (today) and the only response I received was from Grace (customer support) saying they're working on it but didn't give me any kind of timeline.
I have screenshots of the withdrawal still pending and all of the times that I was promised when I'd receive it.
This website is the biggest scam. Stay away.
Public
Public
7 hours ago
Dear jaspam4111,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.
I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.
- Could you please confirm whether this is your first cash out from the casino?
- Have you achieved your winnings with the help of a bonus?
Thank you in advance for your cooperation and reply.
Best regards,
Tomas
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