Eternal Slots Casino - Player's winnings from promotion nullified.

They had a promotion that I was doing and I met the requirements and everything for the promotion and they try to tell me that I went over the wagering requirements everything I have 27 cents left so I mean I already won the money now there tell me that and the promotion is gone

Hello jjlove7687,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Eternal Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? What kind of bonus were you using? When was the last time you spoke to the casino and what was it about? Did they explain the reason of confiscating your winnings?

Looking forward to your answer.

Regards,

Nick

From what I understand it was verified yes I talked in chat yesterday and they told me that it was a free bonus that had a 100 max cashout yes they said that I bet it all away which is false

Hello jjlove7687,

Can you please forward your betting history and the communication between you and the casino to nikolas.b@casino.guru?

Hi yes ill see if im still allowed to log in

Hello jjlove7687,

No e-mail arrived from you so far. Can you please forward the requested documents?

Dear jjlove7687,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.