The player from Croatia had his bonus winnings cancelled due to a bonus rules violation. Player’s complaint has been resolved successfully.
EightStorm Casino - Player’s bonus winnings have been withheld.
Amount: $1,500
EightStorm Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.0
EightStorm Casino has a Safety Index of 5, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Dear Nesto3946,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you receive any specific explanation from the casino which exact rule has been breached and why your winnings have been voided? Could you please specify which exact bonus you have redeemed and played?
If there’s any relevant communication between you and the casino, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
1 year ago
Hello Petronela, Casino Guru team and Eightstorm casino.
Everything in this complaint was just a misunderstanding from both parties - and I reacted instantly and even before giving casino chance to examine problem deeply and respond to me, and they responded everything clearly and I am more than satisfied with the outcome.
I have been playing here for a long time, and this was the only misunderstanding I had with them, and all I can say they are the among the best on the market:
- They have great bonuses and promotions
- They have great games selections
- Their KYC is really really fast
- Their withdrawals are processed fast
- Their support is not providing generic response, but actually are real humans that are doing their best to help players in every case
Apologies for wasting your time, I should've be more patient.
Big thumbs up for Eightstorm casino, and I see why they are ranked highly on your site - they should even get better score in my honest opinion.
Best regards everyone
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1 year ago
Great news 🙂 As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Nesto3946, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
