The player's deposit did not arrive into his casino account for over a week. The conplaint was resolved as the player's deposit was credited.
The player's deposit did not arrive into his casino account for over a week. The conplaint was resolved as the player's deposit was credited.
The player's deposit did not arrive into his casino account for over a week. The conplaint was resolved as the player's deposit was credited.
I had never had a problem with this particular casino but a week ago I had deposited the amount of 20 euros that was not credited to the casino but from my bank account it has gone and did not come back I have bothered them about this issue, I sent them a receipt from my account but I have not received an answer yet.
I had never had a problem with this particular casino but a week ago I had deposited the amount of 20 euros that was not credited to the casino but from my bank account it has gone and did not come back I have bothered them about this issue, I sent them a receipt from my account but I have not received an answer yet.
Hello Aikaterinni,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue wit DUXCASINO.
Please allow me to ask you a few more question before we would move forward.
Did you ever deposit into this casino before? Is your account already verified? What payment method did you use? Did you contact the casino or your payment provider with this issue and if yes, what did they respond?
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
Hello Aikaterinni,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue wit DUXCASINO.
Please allow me to ask you a few more question before we would move forward.
Did you ever deposit into this casino before? Is your account already verified? What payment method did you use? Did you contact the casino or your payment provider with this issue and if yes, what did they respond?
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
Thank you Aikaterinni for letting us know through e-mail that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
Thank you Aikaterinni for letting us know through e-mail that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.
Regards,
Nick
Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling.
An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
A platform created to showcase all of our efforts aimed at bringing the vision of a safer and more transparent online gambling industry to reality.
An ambitious project whose goal is to celebrate the greatest and the most responsible companies in iGaming and give them the recognition they deserve.
Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. All our reviews and guides are created honestly, according to the best knowledge and judgement of the members of our independent expert team; however, they are intended for informative purposes only and should not be construed as, nor relied upon as, legal advice. You should always make sure that you meet all regulatory requirements before playing in any selected casino. Copyright ©2025
Check your inbox and click the link we sent to:
youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.
Check your inbox and click the link we sent to: youremail@gmail.com
The link will expire in 72 hours.
Check your 'Spam' or 'Promotions' folder or click the button below.
Confirmation e-mail has been sent again.