The player's deposit did not arrive into his casino account for over a week. The conplaint was resolved as the player's deposit was credited.
Duxcasino - The player's deposit did not arrive.
Amount: €20
Duxcasino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.6
Duxcasino has a Safety Index of 8.6, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
Public
Public
2 years ago
I had never had a problem with this particular casino but a week ago I had deposited the amount of 20 euros that was not credited to the casino but from my bank account it has gone and did not come back I have bothered them about this issue, I sent them a receipt from my account but I have not received an answer yet.
Public
Public
2 years ago
Hello Aikaterinni,
Thank you very much for submitting a complaint and I'm really sorry to hear about your issue wit DUXCASINO.
Please allow me to ask you a few more question before we would move forward.
Did you ever deposit into this casino before? Is your account already verified? What payment method did you use? Did you contact the casino or your payment provider with this issue and if yes, what did they respond?
Looking forward to your answer and I hope we will be able to help you out.
Regards,
Nick
