Duxcasino - Player’s criticizing Responsible Gaming practices.

This casino dont have moral at. I deposit few times and all go like flush on toilet, thats about luck. Its ok.

Sometimes i have some gambling issue and i spend too much money when i hunt winning back what i lose.

After lost to much money i give feedback to Duxcasino support about this. Normally casino support feel sorry and request use their Responsibility options, like deposit limit or freeze account for awile, week or something.

DUXCASINO support just ask me deposit more "because your luck can change". I ask if they are serious because i lost all my money already to them. Support ask one more time make one more deposit even i say twice i am out of credit.

What a bad way to treat players who suffor with gambling problem.

Dear Jarmo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.

I have checked Responsible Gaming section, and this is what I found https://www.duxcasino.com/responsible-gaming:

"HOW CAN I LIMIT MY SPEND OR LOSSES?

To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits on the amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. This functionality can be accessed within your account in the "Personal Limits" section here.

Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits, please contact our support team at support@luck.com."

"NEED A BREATHER?

Cooling-Off Limit. You can set a Cooling-Off Period for 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the Casino and you will be excluded from all promotional offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.

Self-Exclusion Limit. You can set a Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so your Player Account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its expiring your account will not be automatically re-activated."

Is this the email address that you have sent your email to? support@luck.com

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Its not about can i make deposit limit or not.

Its about how support try to me lost more money even i lost too much.

I dont send any email, i talk with chat support.

Could you forward any relevant communication to petronela.k@casino.guru?

Hi, email sent now.

Thank you, Jarmo, for forwarding your live chat transcript. Could you please advise if you have sent an email afterwards to support@luck.com, or deposited more funds into your account? 

No, i dont send any email to some luck.com address. What is that anyway?

I send email to support@duxcasino.com

And no i dont deposit anymore money because they get ALL my money already.

I'm sorry, Jarmo, you are absolutely right, support@duxcasino.com is the correct email address. Casino has been notified about mistake in their Responsible Gaming section.

Could you please forward the email that you have sent? Thank you very much in advance.

Hi. Only email what i send it to them is after this chat session. I dont ask anything, just give feedback, i copy this transcript and i say:

"Never see so low moral casino.

I write about case to lcb.org and casino.guru

Jarmo"

.

After that no one answer anymore to me.

Today i make one more complain via pogg.com, lets see who cares and who dont.

Dear Jarmo,

If you wish to self-exclude yourself due to gambling problem, I’d strongly recommend sending email to the above-mentioned email address. State clearly, reason why and for how long you wish the self-exclusion to last. You are the only one you can request it and it will be impossible without following the required procedures. Please let me know if this advice was helpful, or we need to intervene. Thank you in advance. 

I know how i can protect about gambling roblem, thats not a point!!

I see second time at you dont understand my situation.

Problem is support behavior if someone give feedback. This casino is first i seeever acting like that. I want to see that on them review on minus section.

I can only recommend sharing your experience on our Forum https://casino.guru/forum, where it will be accessible and visible for more players.

Do I have your permission to close this complaint or there’s anything else we could help you with? Thank you in advance for your reply.

No one read that forum when they open account to some casino, they read only that review. Thats what i do every time.

So if you dont wanna help and add this information on Duxcasino review page then i understand you are on casino side, not player.

Thank you very much, Jarmo, for your quick reply. I’m very sorry that you feel as we’re siding with the casino. The only thing we’re trying to do, is to help each player accordingly. I believe I explained the whole process that needs to be followed when a player wishes to close their account or to self-exclude from the casino completely. I’m very sorry but we can’t build a case around support behavior. Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

Thank you for nothing. I see you dont wanna share bad experience what player face with casino. Now i understand you are not player side and just try to get more player and money to those casino.

I hope one day someone make this kind of casino review site but on fair. Not this kind of fake site what only promote casinos and show them only positive way.

Once again, I’m sorry to hear about your negative experience. I’m very sorry we couldn’t help you to resolve this case. I will reject this complaint now. However, even if the complaint is rejected, as we are not able to make a case based on poor support behavior, it is still visible on the website.

Thank you for your understanding.