Duelz Casino - Player's bank account used for unauthorized deposit.

Someone used my bank account to deposit on their site on and account that ain’t even in my name have contacted them no reply it’s a lot of money for a single mum to lose and should never have been allowed

Dear cdjcrawford1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do you personally have an account at this casino? Could you please clarify how you found out that your funds were transferred to this specific casino?

Is there any chance that someone you know gained access to your credit card (or other payment methods)?

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear cdjcrawford1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.