The player from Lebanon had deposited 1503.4 APE (approximately $1639) into Duelbits Casino using the Binance chain instead of the Ethereum network and sought assistance to recover the funds. The issue was resolved successfully through the intervention of the Complaints Team, who facilitated communication between the player and the casino. The player confirmed the resolution, and the complaint was marked as 'resolved' in the system.
Duelbits Casino - Player’s deposit was mistakenly made to the wrong network.
Amount: $1,639
Duelbits Casino
Safety Index:Very highSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
9.6
Duelbits Casino has a Safety Index of 9.6, which makes it one of the safest casinos on the market. Explore this casino’s Safety Index
Resolved
Our verdict
Generous casino
RESOLVED
Case summary
1 week ago
Public
Public
1 week ago
Thank you Duelbits Casino team for your reply and help. We appreciate the goodwill gesture.
Dear h4wkstrikex,
We’re glad to hear that your issue has been successfully resolved, and we’ll be marking the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation throughout the process. We’re glad that our intervention helped to resolve the situation, and we’re always here to support you if you encounter any other issues with this or any other casino in the future. Please don’t hesitate to reach out to our Complaint Resolution Center—we’re committed to helping players like you.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also assist others who are considering contacting us for help with online casino-related issues.
Thank you in advance for your time.
Best regards,
Peter
