Dear Tstelli,
Thank you very much for submitting your complaint. I’m sorry to hear that you're still facing issues with your XRP deposit, especially since this is the second time you’ve contacted us regarding the same issue caused by using the wrong destination tag.
To clarify and assist further, could you please provide some additional details?
- When exactly did you make the deposit, and what was the amount?
- Could you confirm the incorrect destination tag you used when making the deposit?
- After being informed that the specialized team was looking into it, have you received any further updates from the casino?
- Could you share any proof or screenshots showing that the casino’s ledger confirms they received the transaction?
If you have any new communication with the casino or additional evidence, please forward it to petronela.k@casino.guru. This will help us investigate and provide better assistance.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Dear Tstelli,
Thank you very much for submitting your complaint. I’m sorry to hear that you're still facing issues with your XRP deposit, especially since this is the second time you’ve contacted us regarding the same issue caused by using the wrong destination tag.
To clarify and assist further, could you please provide some additional details?
- When exactly did you make the deposit, and what was the amount?
- Could you confirm the incorrect destination tag you used when making the deposit?
- After being informed that the specialized team was looking into it, have you received any further updates from the casino?
- Could you share any proof or screenshots showing that the casino’s ledger confirms they received the transaction?
If you have any new communication with the casino or additional evidence, please forward it to petronela.k@casino.guru. This will help us investigate and provide better assistance.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela