Duelbits Casino - Player's deposit was delayed.

I mad the mistake if using the wrong destination tag on my xrp deposit. At first I was told my issue was being looked at vt a specialized to team, to being told that they never recieved the transaction well upon searching their ledger I was able to verify and that they did reciecr my. R

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Dear Tstelli,

Thank you very much for submitting your complaint. I’m sorry to hear that you're still facing issues with your XRP deposit, especially since this is the second time you’ve contacted us regarding the same issue caused by using the wrong destination tag.

To clarify and assist further, could you please provide some additional details?

• When exactly did you make the deposit, and what was the amount?
• Could you confirm the incorrect destination tag you used when making the deposit?
• After being informed that the specialized team was looking into it, have you received any further updates from the casino?
• Could you share any proof or screenshots showing that the casino’s ledger confirms they received the transaction?

If you have any new communication with the casino or additional evidence, please forward it to petronela.k@casino.guru. This will help us investigate and provide better assistance.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I did each out to the support staff and they told me they never recieved it even though I was able to locate the transaction on their ledger via xrpscan. The vip manager did give me $100 but that will be used in the future against my bonuses I recieve so i got it but at the same time it affects me negatively at the same time. I do have proof I'll



And sorry im on mobile so I may type weirdly phones a little broken and I sent you the wrong sceen shot of the transaction, but it's the same mistake but was one I sent to shuffle.com that they credited within 20 minutes hassle free. I used the duelbits destination tag there -__-.

here is the correct one. Also the amount for the duel bits trans is 188 xrp not 100. When I made the complaint I thought it was asking for $ amount

Thank you very much, Tstelli, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hi Tstelli,

I've looked at your complaint and your previous complaint about the same issue. Let me ask you two questions:

1. How is it possible that you sent funds with an incorrect tag twice?
2. Could you please explain the following: "The vip manager did give me $100 but that will be used in the future against my bonuses I recieve so i got it but at the same time it affects me negatively at the same time." Does this mean that the casino gave you $100 in a form of a bonus like in the first (resolved) case?

Dear Tstelli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi sorry I thought i did respond but it didn't post I see. Yes the vip manager gave me $100 but it was right on par for the amount that he would have given me for bonuses for the amount that I recently deposited that day. I have asked for a bonus since then and was denied even though I had more then enough in deposits to get one normally.

Hi Tstelli,

If the casino credited you with the funds of $100 despite a missing transaction tag for the second time, this means that only the bonus is missing correct? I'm not sure how we can help you with that. I'm afraid we can't force the casino to grant you a bonus.

Dear Tstelli,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Additionally, if the funds were added to the player's balance in a form of a bonus like before instead of the actual bonus, I'm afraid we can't do much about this. Consequently, we have no other choice but to reject this complaint.