Duelbits Casino - Player is experiencing an undefined problem.

They have a challenge and the terms and conditions do not say the time when it has to be made ONLY SAYS A BEFORE DATE, if they want the deposit to be made on a certain date then it should says:

The deposit has to be made on the 4th of December

between 00:00 UTC and 23:59 UTC.

They are falsely advertising information to there customers.

I wagered $2000 knowing that I would get $1000 back but then they said that I didn’t deposit to my account, even though in the terms and conditions and doesn’t have a certain time or date that the has to be made only a BEFORE date!

Dear Bradleypf,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

Do I understand correctly that you are experiencing difficulties regarding your active bonus?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Bradleypf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.