DuckyLuck Casino - The player struggles to verify his account.

I made a payout request, but the deposit still hasn't been received.

24-06-2022 04:43:19 AM $159

I contacted them because the payout didn't work.

ridiculously They ask for my ID and credit number for verification purposes to receive payouts .

Other casinos don't do that.

There was no such thing in the payout request form

 I think they need to be blacklisted!!!!!!!

they said

Front and back of government-issued ID, plus a selfie holding it (license, age of majority card, or passport)

Proof of address (shown on ID, or separate piece such as utility bill not older than 2 months)

If you intend to deposit with Credit Card, provide the front and back of the credit card you will be using (can block out the middle 8 digits), and request a declaration form from us for you to sign and return back.

Hello westjeongkim,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DuckyLuck Casino. Please allow me to ask you a few more question before we would move forward.

How long is the verification process going on? Which documents have been already approved and which not?

Please note that those requirements are common in almost every online casino and they aren't requesting anything unusual based on your description. Be sure to provide them all the documents to finish the process as fast as possible.

Looking forward to your answer.

Regards,

Nick

Dear westjeongkim,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.