The player from US has been trying to withdraw his winnings since December. We rejected the complaint because the player didn't respond to our messages and questions.
I have been and am still waiting on my 327 $ that i won less the 100 i deposited on Dec the 27th of 2021 . It has been 30 working days and they said my bank rejected it due to account being wrong . Funny the took out of same account - now i set up a bitcoin account and still nothing after 48 hours - I just want me meeesly money .
Dear Todd,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Do I understand correctly that after the withdrawal was rejected, you chose Bitcoin as an alternative withdrawal method?
Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Kristina