HomeComplaintsDrueckGlueck Casino - Player’s deposit was not added to his casino balance.

DrueckGlueck Casino - Player’s deposit was not added to his casino balance.

Amount: €350

DrueckGlueck Casino
Safety Index:High
Submitted: 11 Feb 2020 | Case closed : 27 Feb 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player deposited in the casino by Bitcoin, the amount was deducted from his wallet, but it never reached his casino account. We rejected the complaint because the player didn't respond to our messages and questions.

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4 years ago
Translation

I deposited with Bitcoin at drückglück about 1 year ago. It was an amount of around € 350.

It was debited from my wallet at coinbaise, but never credited when I was lucky. I contacted the support team several times. (e-times / chat) all possible variants I even delivered evidence that it was debited from my Coinbase account. The answer from drückglück was, we will check it and get in touch with you.

I never got the money credited, and never against what was heard of luck

Automatic translation:
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4 years ago

Dear Player,

Thank you for contacting Casino Guru and bringing the issue to our attention. I’m sorry to hear about your negative experience. Could you please upload all the evidence you have, including the conversation with the casino regarding the issue?

Best regards,

Peter

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4 years ago

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply and provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this complaint because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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