The player deposited in the casino by Bitcoin, the amount was deducted from his wallet, but it never reached his casino account. We rejected the complaint because the player didn't respond to our messages and questions.
I deposited with Bitcoin at drückglück about 1 year ago. It was an amount of around € 350.
It was debited from my wallet at coinbaise, but never credited when I was lucky. I contacted the support team several times. (e-times / chat) all possible variants I even delivered evidence that it was debited from my Coinbase account. The answer from drückglück was, we will check it and get in touch with you.
I never got the money credited, and never against what was heard of luck
Dear Player,
Thank you for contacting Casino Guru and bringing the issue to our attention. I’m sorry to hear about your negative experience. Could you please upload all the evidence you have, including the conversation with the casino regarding the issue?
Best regards,
Peter